Tobi Bück · Softoft
OTOBO & Znuny — setup, migration, hosting, and on-prem AI. Direct and GDPR-compliant.
What You Gain
Less manual triage — your team replies faster
Live in weeks, not months
Your data never leaves your servers
A direct line to the expert — no middlemen
Where You Save Time & Money
Ticketsystem
OTOBO & Znuny — setup, migration, support & hosting.
Support & Engineering Days
Monthly Support with clear response times — plus bookable Engineering Days for focused work.
AI
Open Ticket AI — integration, automation, models, and data.
AI Integration Package
Connect Open Ticket AI to your ticket system
from 2 000 €AI Workflow Automations
Complex AI automations for ticket workflows
from 3 000 €Synthetic Data Pack
Privacy-safe ticket datasets for evaluation and training
10 000 €AI Model Development
Train, fine-tune, evaluate, and optimize models for your ticket workflows
from 4 000 €Open Ticket AI
On Premise Ticket AI
Features
Ticket Classification
Ticket Summaries
Ticket Reply Drafts
Chatbot for Customers with FAQ Grounding
From First Call to Fewer Tickets
Four clear steps — no agency theatre, direct communication.
- 1
Request
Briefly share where tickets or workflows stall — free intro call.
- 2
Analysis
Current state, scope, and quick wins: a clear plan, not a guessing game.
- 3
Implementation
Setup, migration, or AI — focused delivery with visible progress.
- 4
Operations / Handover
Stable day-to-day: docs, handover, or ongoing support — your call.
5+
Years of ticket-system experience
5.0 ★
Rating on Google
Top 1000
Kaggle Datasets worldwide
100%
On-premise & privacy-first
Results Our Clients Talk About
"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!"
Dennis Lohmann
Google review
"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well."
Reinhard Sczech
Google review · Vianova Service GmbH
"SoftOft helped us further develop our website. Fast, uncomplicated, affordable! Happy to work with them again!"
Jochen Petersen
Google review