OTOBO & Znuny Services
Setup, migration, hosting, and on-prem AI. Directly with Tobias Bück — no middlemen, GDPR-compliant.
What You Gain
Less manual triage — your team replies faster
Live in weeks, not months
Your data never leaves your servers
A direct line to the expert — no middlemen
Where You Save Time & Money
Ticketsystem
OTOBO & Znuny — setup, migration, support & hosting.
Installation & Upgrade
New installs and safe version updates for OTOBO or Znuny — hardened and documented
Modern UI for OTOBO
Modern UI Blue, Modern UI Green, Modern UI Gray, and Modern UI Red
Custom Package & Module Development
Custom OPM packages, dynamic fields, and GenericInterface web services
Health Check & Performance Optimization
Assess and tune your OTOBO or Znuny for security, stability, and speed
Ticket System Statistics
Reporting, timesheet recording, and AI-written statistics for OTOBO and Znuny
Email & SSO Setup
OAuth2 email and OpenID Connect single sign-on, configured correctly
Ticket System Migration
Migrate from OTRS, Jira, or any other system to OTOBO or Znuny — scoped to what you need
Support & Engineering Days
Monthly Support with clear response times — plus bookable Engineering Days for focused work.
AI
Open Ticket AI — integration, automation, models, and data.
From First Call to Fewer Tickets
Four clear steps — no agency theatre, direct communication.
- 1
Request
Briefly share where tickets or workflows stall — free intro call.
- 2
Analysis
Current state, scope, and quick wins: a clear plan, not a guessing game.
- 3
Implementation
Setup, migration, or AI — focused delivery with visible progress.
- 4
Operations / Handover
Stable day-to-day: docs, handover, or ongoing support — your call.
5+
Years of ticket-system experience
5.0 ★
Rating on Google
100%
On-premise & privacy-first
Results Our Clients Talk About
"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated."
Dennis Lohmann
Google review
"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well."
Reinhard Sczech
Google review · Vianova Service GmbH
Let's talk about your project
A 15-minute call is enough to clarify scope and next steps — no sales pitch, no agency theatre.