Tobias Bück — Tech Consultant · Softoft
OTOBO & Znuny setup, migration, and hosting — plus on-prem AI automation via REST APIs, Python SDKs, and synthetic training data. Direct, pragmatic, and GDPR-compliant.
Who is this for?
Best fit for teams with clear ticket-system goals:
What You Gain
Less manual triage — your team replies faster
Live in weeks, not months
Your data never leaves your servers
A direct line to the expert — no middlemen
Where You Save Time & Money
Ticket System Workflow Automations
Complex AI automations for ticket workflows
from 3 000 €Fine-tuned Model
Custom-trained model artifact
from 4 000 €Hourly Engineering
Flexible expert support
from 200 €/hourIntegration Package
Standard Stack Integration
from 2 000 €Custom AI Model
Synthetic Training Focus
from 20 000 €Synthetic Data Pack
Evaluation & Testing
from 3 000 €Installation & Setup
Production-ready OTOBO or Znuny installation, hardened and documented
from 2 500 €Open Ticket AI
On Premise Ticket AI
Features
AI-Powered Classification
Uses machine learning to accurately categorize tickets based on content, priority, and context.
REST API & Python SDK
Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.
Automated Routing
Routes tickets to appropriate teams or agents based on predefined rules and AI insights.
Benefits
From First Call to Fewer Tickets
Request
Analysis
Implementation
Operations / Handover
5+
Years of ticket-system experience
5.0 ★
Rating on Google
Top 1000
Kaggle Datasets worldwide
100%
On-premise & privacy-first
Partners
Open Ticket AI
AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs
View Open Ticket AIResults Our Clients Talk About
"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!"
Dennis Lohmann
Google review
"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well."
Reinhard Sczech
Google review · Vianova Service GmbH
"SoftOft helped us further develop our website. Fast, uncomplicated, affordable! Happy to work with them again!"
Jochen Petersen
Google review