Services

OTOBO & Znuny setup, migration, hosting, and AI automation — fixed-price projects available.

Pricing overview

Transparent starting prices by category. Most packages include fixed-price Starter and Pro editions.

Ticket Systems

Starting from

from 990 €/month

Popular packages

  • Installation & Setup
  • Version Upgrade Service
  • Managed Hosting & Operations
View all Ticket Systems services

Integration

Starting from

from 2 000 €

Popular packages

  • Integration Package
  • Integration Package
View all Integration services

Automation

Starting from

from 3 000 €

Popular packages

  • Ticket System Workflow Automations
View all Automation services

Synthetic Data Creation

Starting from

from 3 000 €

Popular packages

  • Synthetic Data Pack
  • Synthetic Data Pack
  • Synthetic Data Pack
View all Synthetic Data Creation services

Model Development

Starting from

from 20 000 €

Popular packages

  • Custom AI Model
  • Custom AI Model
  • Custom Development
View all Model Development services

Extensions

Starting from

from 2 500 €/month

Popular packages

  • Fine-tuned Model
  • Evaluation Report
  • System Tuning
View all Extensions services

Flexible Services

Starting from

from 200 €/hour

Popular packages

  • Hourly Engineering
  • Ongoing Support
View all Flexible Services services

Our Services

Ticket Systems

Setup, migration, hosting, and operations for OTOBO & Znuny.

Installation & Setup

Production-ready OTOBO or Znuny installation, hardened and documented

Timeline:3-7 days
Price:from 2 500 €
installationsetupon-prem

Version Upgrade Service

Safely upgrade to the latest OTOBO or Znuny release

Timeline:1-2 weeks
Price:from 3 000 €
upgradeupdatemaintenance

Managed Hosting & Operations

We host, monitor, back up, and patch your OTOBO or Znuny

Timeline:monthly
Price:from 990 €/month
hostingmanagedoperations

Custom Package & Module Development

Custom OPM packages, dynamic fields, and GenericInterface web services

Timeline:variable
Price:Quote-based
developmentopm-packagedynamic-fields

Health Check & Security Audit

A structured assessment of your OTOBO or Znuny installation

Timeline:3-5 days
Price:from 1 500 €
audithealth-checksecurity

Email & SSO Setup

OAuth2 email and OpenID Connect single sign-on, configured correctly

Timeline:2-5 days
Price:from 1 500 €
emailoauth2sso

Performance Optimization

Tune your OTOBO or Znuny for speed, scale, and stability

Timeline:1-2 weeks
Price:from 3 000 €
performanceoptimizationdatabase

OTRS → OTOBO / Znuny Migration

Migrate from legacy OTRS to a maintained, future-proof platform

Timeline:2-6 weeks
Price:from 5 000 €
migrationotrsupgrade

Integration

Connect Open Ticket AI with your existing ticket system stack.

Integration Package

Standard Stack Integration

Timeline:3-7 days
Price:from 2 000 €
go-liveon-premintegration

Integration Package

Enterprise / Custom Integration

Timeline:2-6 weeks
Price:Starting at 5 000 €
enterpriseintegrationadapters

Automation

Translate AI insights into real operational actions.

Ticket System Workflow Automations

Complex AI automations for ticket workflows

Timeline:1-3 weeks
Price:from 3 000 €
automationaiworkflows

Synthetic Data Creation

High-quality synthetic datasets for training, testing, and evaluation.

Synthetic Data Pack

Evaluation & Testing

Timeline:1-2 weeks
Price:from 3 000 €
synthetic-dataevaluationbenchmarking

Synthetic Data Pack

Production Ready

Timeline:2-4 weeks
Price:from 7 500 €
synthetic-datatrainingmultilingual

Synthetic Data Pack

Enterprise Strategy

Timeline:4-8 weeks
Price:Starting at 15 000 €
synthetic-dataenterpriseconstraints

Model Development

Custom AI models tailored to your ticket data and workflows.

Custom AI Model

Synthetic Training Focus

Timeline:4-8 weeks
Price:from 20 000 €
modelaitraining

Custom AI Model

Real Data Training

Timeline:6-12 weeks
Price:Starting at 30 000 €
modelreal-dataevaluation

Custom Development

Special Requirements

Timeline:variable
Price:Quote-based
customengineering

Extensions

Services to evaluate, optimize, and maintain your AI setup.

Fine-tuned Model

Custom-trained model artifact

Timeline:1-2 weeks
Price:from 4 000 €
fine-tuningmodeldeployment

Evaluation Report

Model performance insights, statistics, and recommendations

Timeline:3-7 days
Price:from 4 000 €
evaluationmetricsinsights

System Tuning

Optimize an existing model for best accuracy and runtime performance

Timeline:3-7 days
Price:from 4 000 €
optimizationtuningaccuracy

Ongoing Updates

Monthly model maintenance and improvement

Timeline:monthly
Price:from 2 500 €/month
subscriptionupdatesmaintenance

Flexible Services

On-demand and subscription-based services.

Hourly Engineering

Flexible expert support

Timeline:as needed
Price:from 200 €/hour
hourlysupport

Ongoing Support

Subscription-based coverage

Timeline:monthly
Price:from 1 500 €/month
subscriptionsupportsla