Znuny services

Znuny services

Tobi, Znuny expert

For teams introducing Znuny or already running it.

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Znuny services

Packages

Setup, migration, health checks & more — tailored to your system, with fixed-price editions.

Installation & Upgrade for Znuny

New installs and safe version updates for Znuny — hardened and documented

from 800 €1–7 days
otoboznunyinstallationsetupupgradeupdateon-premdocker

Editions

Simple Update

Starting package

800 €

  • Straightforward version update on one instance
  • Staging check + production update
  • Smoke tests + short handover

Full Upgrade

1 400 €

  • Full upgrade with package compatibility review
  • Staging test + production upgrade
  • Backup, rollback plan, and documentation

New Installation

1 400 €

  • 1 production environment
  • Install + base configuration + hardening
  • Runbook + handover

Installation Plus

2 200 €

  • Production + simple staging environment
  • Extended hardening + backup/monitoring setup
  • Admin walkthrough session
View Full Details & Specs Install or update
info@softoft.de

Health Check & Performance Optimization for Znuny

Assess and tune your Znuny for security, stability, and speed

from 990 €3 days – 2 weeks
otoboznunyaudithealth-checksecurityperformanceoptimizationtuning

Editions

Health Check

Starting package

990 €

  • Single instance health & security assessment
  • Report + prioritized recommendations
  • Walkthrough call

Health Check Plus

1 900 €

  • Instance + infrastructure review
  • Performance + backup deep dive
  • Detailed remediation roadmap

Performance

1 900 €

  • Profiling + database/index tuning
  • Configuration optimization
  • Before/after benchmarks

Performance Scale

3 900 €

  • Deep analysis + high-load tuning
  • Scaling architecture recommendations
  • Extended validation under load
View Full Details & Specs Request assessment
info@softoft.de

Ticket System Statistics for Znuny

Reporting, timesheet recording, and AI-written statistics for Znuny

from 1 490 €1–3 weeksReporting from 1 490 €, timesheets from 2 490 €, AI statistics from 3 900 €. Optional monthly AI briefing from 390 €/month.
otoboznunyreportingstatisticstimesheetstime-trackingaidashboards

Editions

Reporting

Starting package

1 490 €

  • Ticket volume, SLA, and queue or service reports
  • Dashboard plus scheduled export
  • Handover and operating note

Timesheets

2 490 €

  • Everything in Reporting
  • Time recording on tickets
  • Timesheet exports by agent, queue, customer, or project

Statistics & AI

3 900 €

  • Everything in Timesheets
  • AI-written statistics briefing (trends and outliers)
  • Review that the narrative matches the figures

AI Insights

390 €/month

  • Requires a setup edition first
  • Monthly AI statistics briefing
  • Small report and timesheet adjustments
View Full Details & Specs Request statistics setup
info@softoft.de

Email & SSO Setup for Znuny

OAuth2 email and OpenID Connect single sign-on, configured correctly for Znuny

from 990 €2-5 days
otoboznunyemailoauth2ssoopenid-connectauthentication

Editions

Email Edition

Starting package

990 €

  • OAuth2 email (Microsoft 365 / Google)
  • Configuration + testing
  • Documentation

SSO Edition

990 €

  • OIDC SSO for agents and/or customers
  • Role/group mapping where applicable
  • Configuration + testing
  • Documentation
View Full Details & Specs Request setup
info@softoft.de

Ticket System Migration for Znuny

Migrate from OTRS, Jira to Znuny — scoped to what you need

Scope-based2-8 weeks
otoboznunymigrationotrsjiraupgradedata-migration

Editions

Focused

Starting package

from 3 500 €

  • Single source → OTOBO/Znuny (e.g. straightforward OTRS path)
  • Agreed core data set
  • Test + production migration + cutover support

Flexible

Quote-based

  • Any source (Jira, other ITSM, complex OTRS, multiple sources)
  • Custom mapping, high volume, or extended history
  • Extended validation + optional parallel run
  • Price depends on what is included
View Full Details & Specs Request migration
info@softoft.de

Documentation

Znuny Docs

Community guide for Znuny: installation, administration, tickets, and automation — in German and English.

Open documentation

Projects

Selected OTOBO & Znuny projects — from SSO via migration and operations to ticket AI.

OTOBO · OIDC / SSO

BrainBio

OpenID Connect set up in OTOBO: identity-provider integration, group and role mapping, login flow and hardening — including tests with real accounts and handover docs.

Znuny · AI

EHS · Evangelische Heimstiftung

AI features introduced in Znuny: ticket classification, summaries and reply drafts right inside the agent interface — GDPR-compliant on your own infrastructure.

EHS website
OTOBO · Setup

ITECON

OTOBO ticket system set up and configured: queues, permissions, email integration and go-live support — handed over production-ready.

ITECON website
OTOBO · Consulting

IHK Leipzig

Configured a new OTOBO system and advised the team on the rollout — from ticket structure to productive operations.

IHK website
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