Support & Hosting
Monthly expert support — with optional managed hosting for OTOBO & Znuny
from 990 €/monthmonthly
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Editions
Basic
Starting package
990 €/month
- Email support during business hours
- Target response: next business day
- Guidance and minor operational fixes (fair use)
- You host the system — we advise and help
- Monthly request summary
Pro
1 990 €/month
- Priority email — target response within 4 business hours
- Agreed weekly call-in windows (phone/video)
- Guidance and minor operational fixes (fair use)
- You host the system — we advise and help
- Monthly review with priorities and recommendations
Hosting
1 790 €/month
- Managed single-instance OTOBO/Znuny hosting (EU)
- Daily backups, monitoring, security patches
- Basic email support — next business day
- Monthly operations + request summary
Hosting Pro
2 990 €/month
- Managed production + staging hosting
- Daily backups, monitoring, security patches
- Pro support: priority email (4 business hours) + call-in windows
- Monthly review + quarterly health check