Ticket System Services (OTOBO & Znuny)

Setup, migration, health checks, and performance tuning for OTOBO & Znuny.

Get OTOBO or Znuny running reliably — from greenfield installation and migrations (OTRS, Jira, or other systems) to health checks and performance tuning. We deliver production-ready setups with clear handover documentation. For ongoing support and managed hosting, see the Support & Hosting service.

Installation & Upgrade

New installs and safe version updates for OTOBO or Znuny — hardened and documented

from 800 €1–7 days
otoboznunyinstallationsetupupgradeupdateon-premdocker

Editions

Simple Update

Starting package

800 €

  • Straightforward version update on one instance
  • Staging check + production update
  • Smoke tests + short handover

Full Upgrade

1 400 €

  • Full upgrade with package compatibility review
  • Staging test + production upgrade
  • Backup, rollback plan, and documentation

New Installation

1 400 €

  • 1 production environment
  • Install + base configuration + hardening
  • Runbook + handover

Installation Plus

2 200 €

  • Production + simple staging environment
  • Extended hardening + backup/monitoring setup
  • Admin walkthrough session
Request install or updateSend an email

Custom Package & Module Development

Custom OPM packages, dynamic fields, and GenericInterface web services

Quote-basedvariable
otoboznunydevelopmentopm-packagedynamic-fieldsgeneric-interfaceweb-services
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Health Check & Performance Optimization

Assess and tune your OTOBO or Znuny for security, stability, and speed

from 990 €3 days – 2 weeks
otoboznunyaudithealth-checksecurityperformanceoptimizationtuning

Editions

Health Check

Starting package

990 €

  • Single instance health & security assessment
  • Report + prioritized recommendations
  • Walkthrough call

Health Check Plus

1 900 €

  • Instance + infrastructure review
  • Performance + backup deep dive
  • Detailed remediation roadmap

Performance

1 900 €

  • Profiling + database/index tuning
  • Configuration optimization
  • Before/after benchmarks

Performance Scale

3 900 €

  • Deep analysis + high-load tuning
  • Scaling architecture recommendations
  • Extended validation under load
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Email & SSO Setup

OAuth2 email and OpenID Connect single sign-on, configured correctly

from 990 €2-5 days
otoboznunyemailoauth2ssoopenid-connectauthentication

Editions

Email Edition

Starting package

990 €

  • OAuth2 email (Microsoft 365 / Google)
  • Configuration + testing
  • Documentation

SSO Edition

990 €

  • OIDC SSO for agents and/or customers
  • Role/group mapping where applicable
  • Configuration + testing
  • Documentation
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Ticket System Migration

Migrate from OTRS, Jira, or any other system to OTOBO or Znuny — scoped to what you need

Scope-based2-8 weeks
otoboznunymigrationotrsjiraupgradedata-migration

Editions

Focused

Starting package

from 3 500 €

  • Single source → OTOBO/Znuny (e.g. straightforward OTRS path)
  • Agreed core data set
  • Test + production migration + cutover support

Flexible

Quote-based

  • Any source (Jira, other ITSM, complex OTRS, multiple sources)
  • Custom mapping, high volume, or extended history
  • Extended validation + optional parallel run
  • Price depends on what is included
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