Migrate from OTRS, Jira, or any other system to OTOBO or Znuny — scoped to what you need
otoboznunymigrationotrsjiraupgradedata-migration
Editions
Editions
- Single source → OTOBO/Znuny (e.g. straightforward OTRS path)
- Agreed core data set
- Test + production migration + cutover support
- Any source (Jira, other ITSM, complex OTRS, multiple sources)
- Custom mapping, high volume, or extended history
- Extended validation + optional parallel run
- Price depends on what is included
Who it’s for
- You want to move to OTOBO or Znuny from OTRS, Jira, or another ticket/ITSM system
- You need a safe, validated migration of tickets, customers, and configuration — only as much as you need
- You need minimal downtime and a clear rollback plan
Deliverables
- Migration of agreed data (e.g. tickets, customers, users, configuration) to OTOBO or Znuny
- Mapping and re-creation of fields, queues, workflows, and ACLs as scoped
- Review of custom packages and integrations for compatibility
- Validation pass with real data + acceptance checklist
- Cutover plan, rollback strategy, and documentation
Prerequisites
- Access to the source system (API, export, or database backup — depending on platform)
- A target host for the new OTOBO/Znuny instance
- Inventory of fields, workflows, custom packages, and integrations in use
Included
- Source system analysis and migration plan
- Test migration into a staging environment
- Data integrity validation (counts, spot checks, attachments)
- Go-live cutover support
Excluded
- Rewriting heavily customized legacy modules (scoped separately)
- Net-new feature development during migration
- Third-party system integrations beyond compatibility review
Process
- Audit source platform, data volume, and customizations
- Define target platform, version, scope, and migration plan
- Run migration into a staging environment
- Map fields, queues, workflows, ACLs, and packages
- Validate data integrity and attachments
- Acceptance checklist with your team
- Production migration with minimal downtime
- Rollback plan + post-go-live support
Frequently Asked Questions
Everything you need to know about scope, prerequisites, and delivery.
Ticket System Migration
Migrate from OTRS, Jira, or any other system to OTOBO or Znuny — scoped to what you need