Software Development Insights

Softoft implements OpenTicketAI on Zammad. Product, training, and on-prem runtime are documented on openticketai.com.

Softoft ships an Open Ticket AI connector package that extends the Generic Interface of OTOBO and Znuny with catalogue, FAQ, and Dynamic Field operations — a dedicated REST API for on-prem ticket AI.

Znuny-LLM is a native Znuny add-on. Softoft implements OpenTicketAI when you need a vendor-neutral on-prem layer across systems.

Comprehensive synthetic IT support ticket dataset with 50,000 labeled email tickets including agent answers, priorities, queues, and multilingual support.

Softoft implements on-prem ticket AI for OTOBO and Znuny. Product details, models, and pricing live on OpenTicketAI.

Softoft trains and deploys ticket classifiers for OTOBO and Znuny. The product path is OpenTicketAI classification.

OTOBO 11.1 beta brings faster ticket handling, stronger process management, OAuth and OpenID Connect, import/export in core, and packages merged into the standard release. Overview of highlights, upgrade notes, and what to expect before stable.

Discover OTOBO Version 11 features and improvements - the leading OTRS alternative with redesigned CMDB, advanced ITSM features, dynamic forms, Docker support, security enhancements, and comprehensive patch release updates.

Learn all about UML class diagrams, the conversion from Python to PlantUML, and creating UML diagrams from Python code.

Znuny is a fork of the OTRS Community Edition and has evolved into an independent open-source ticket system. Our comprehensive documentation covers all aspects of Znuny, from installation to advanced features.

OTOBO is a fork of the OTRS Community Edition and has evolved into an independent open-source ticket system. Our comprehensive documentation covers all aspects of OTOBO, from installation to advanced features.

How native AI differs across OTOBO, Znuny, and Zammad — and when we implement OpenTicketAI as the on-prem automation layer.

Softoft implements on-prem AI for OTOBO and Znuny. Product and architecture details are on OpenTicketAI.

A hands-on look at Zammad 7.1 — the new AI Text Extractor, AI Ticket Tagger, and regex-based Postmaster filters that turn messy emails into clean, structured ticket data. Plus the upgrade pitfalls you must not ignore.