Cloud LLMs are a poor fit when ticket text must stay on your servers. Softoft implements on-prem pipelines for OTOBO and Znuny (Generic Interface, connector, runtime).
The product — Full On-Prem training, inference, and Studio — is OpenTicketAI.
Privacy
Do not send unanonymized ticket data to public LLM APIs. The architecture belongs on your infrastructure.
Implementation
We connect your existing OTOBO or Znuny system. Capabilities and demos: openticketai.com.
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