OTOBO services

OTOBO services

Tobi, OTOBO expert

For teams introducing OTOBO or already running it.

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OTOBO services

Packages

Setup, migration, health checks & more — tailored to your system, with fixed-price editions.

Installation & Upgrade for OTOBO

New installs and safe version updates for OTOBO — hardened and documented

from 800 €1–7 days
otoboznunyinstallationsetupupgradeupdateon-premdocker

Editions

Simple Update

Starting package

800 €

  • Straightforward version update on one instance
  • Staging check + production update
  • Smoke tests + short handover

Full Upgrade

1 400 €

  • Full upgrade with package compatibility review
  • Staging test + production upgrade
  • Backup, rollback plan, and documentation

New Installation

1 400 €

  • 1 production environment
  • Install + base configuration + hardening
  • Runbook + handover

Installation Plus

2 200 €

  • Production + simple staging environment
  • Extended hardening + backup/monitoring setup
  • Admin walkthrough session
View Full Details & Specs Install or update
info@softoft.de

Health Check & Performance Optimization for OTOBO

Assess and tune your OTOBO for security, stability, and speed

from 990 €3 days – 2 weeks
otoboznunyaudithealth-checksecurityperformanceoptimizationtuning

Editions

Health Check

Starting package

990 €

  • Single instance health & security assessment
  • Report + prioritized recommendations
  • Walkthrough call

Health Check Plus

1 900 €

  • Instance + infrastructure review
  • Performance + backup deep dive
  • Detailed remediation roadmap

Performance

1 900 €

  • Profiling + database/index tuning
  • Configuration optimization
  • Before/after benchmarks

Performance Scale

3 900 €

  • Deep analysis + high-load tuning
  • Scaling architecture recommendations
  • Extended validation under load
View Full Details & Specs Request assessment
info@softoft.de

Ticket System Statistics for OTOBO

Reporting, timesheet recording, and AI-written statistics for OTOBO

from 1 490 €1–3 weeksReporting from 1 490 €, timesheets from 2 490 €, AI statistics from 3 900 €. Optional monthly AI briefing from 390 €/month.
otoboznunyreportingstatisticstimesheetstime-trackingaidashboards

Editions

Reporting

Starting package

1 490 €

  • Ticket volume, SLA, and queue or service reports
  • Dashboard plus scheduled export
  • Handover and operating note

Timesheets

2 490 €

  • Everything in Reporting
  • Time recording on tickets
  • Timesheet exports by agent, queue, customer, or project

Statistics & AI

3 900 €

  • Everything in Timesheets
  • AI-written statistics briefing (trends and outliers)
  • Review that the narrative matches the figures

AI Insights

390 €/month

  • Requires a setup edition first
  • Monthly AI statistics briefing
  • Small report and timesheet adjustments
View Full Details & Specs Request statistics setup
info@softoft.de

Email & SSO Setup for OTOBO

OAuth2 email and OpenID Connect single sign-on, configured correctly for OTOBO

from 990 €2-5 days
otoboznunyemailoauth2ssoopenid-connectauthentication

Editions

Email Edition

Starting package

990 €

  • OAuth2 email (Microsoft 365 / Google)
  • Configuration + testing
  • Documentation

SSO Edition

990 €

  • OIDC SSO for agents and/or customers
  • Role/group mapping where applicable
  • Configuration + testing
  • Documentation
View Full Details & Specs Request setup
info@softoft.de

Ticket System Migration for OTOBO

Migrate from OTRS, Jira to OTOBO — scoped to what you need

Scope-based2-8 weeks
otoboznunymigrationotrsjiraupgradedata-migration

Editions

Focused

Starting package

from 3 500 €

  • Single source → OTOBO/Znuny (e.g. straightforward OTRS path)
  • Agreed core data set
  • Test + production migration + cutover support

Flexible

Quote-based

  • Any source (Jira, other ITSM, complex OTRS, multiple sources)
  • Custom mapping, high volume, or extended history
  • Extended validation + optional parallel run
  • Price depends on what is included
View Full Details & Specs Request migration
info@softoft.de

Documentation

OTOBO Docs

Community guide for OTOBO: installation, administration, tickets, and automation — in German and English.

Open documentation

Projects

Selected OTOBO & Znuny projects — from SSO via migration and operations to ticket AI.

OTOBO · OIDC / SSO

BrainBio

OpenID Connect set up in OTOBO: identity-provider integration, group and role mapping, login flow and hardening — including tests with real accounts and handover docs.

Znuny · AI

EHS · Evangelische Heimstiftung

AI features introduced in Znuny: ticket classification, summaries and reply drafts right inside the agent interface — GDPR-compliant on your own infrastructure.

EHS website
OTOBO · Setup

ITECON

OTOBO ticket system set up and configured: queues, permissions, email integration and go-live support — handed over production-ready.

ITECON website
OTOBO · Consulting

IHK Leipzig

Configured a new OTOBO system and advised the team on the rollout — from ticket structure to productive operations.

IHK website
OTOBO servicesOTOBO servicesOTOBO services

Google reviews

“Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!”

Dennis Lohmann

“Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.”

Reinhard Sczech

Vianova Service GmbH