Reporting, timesheet recording, and AI-written statistics for OTOBO and Znuny
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Editions
Editions
Reporting
Starting package
1 490 €
- Ticket volume, SLA, and queue or service reports
- Dashboard plus scheduled export
- Handover and operating note
- Everything in Reporting
- Time recording on tickets
- Timesheet exports by agent, queue, customer, or project
- Everything in Timesheets
- AI-written statistics briefing (trends and outliers)
- Review that the narrative matches the figures
- Requires a setup edition first
- Monthly AI statistics briefing
- Small report and timesheet adjustments
Who it’s for
- You need reliable ticket reports for management, customers, or operations
- You want agents to record time on tickets and export timesheets
- You want AI to turn raw ticket data into readable statistics and trends
- You run OTOBO or Znuny and the built-in stats are not enough for your reporting rhythm
Deliverables
- Configured reports and a dashboard your team can open without SQL
- Timesheet recording on tickets, with exports by agent, queue, customer, or project
- A short statistics pack (volume, SLA, workload, and time spent) tailored to your questions
- AI-written commentary on trends, outliers, and what changed since the last period (AI editions)
- Handover call and a one-page guide for running and refreshing the reports
Prerequisites
- A running OTOBO or Znuny instance with admin access
- Agreement on which queues, services, and time periods the reports should cover
- For timesheets: a decision on how agents record time (dynamic field, time units, or activity log)
- Sample tickets or a staging copy so we can validate numbers before go-live
Included
- Standard ticket statistics: volume, first response, solution time, queue and service breakdown
- Scheduled report or export your team can send or archive
- Timesheet setup and sample reports when you choose a Timesheets edition or higher
- AI summary of the statistics (what moved, what looks unusual, suggested focus) on AI editions
- Validation of figures against a sample period before handover
Excluded
- Full BI warehouse, Power BI data model, or custom data lake (scoped separately)
- Payroll, invoicing, or legal time-tracking compliance review
- Ongoing report changes after handover, unless you book the AI Insights retainer or an Engineering Day
- Historical data cleanup or ticket migration
Process
- Agree the questions the statistics must answer (SLA, workload, time, customers)
- Choose reporting only, timesheets, or AI commentary
- Configure stats, dashboards, and time recording on staging
- Map queues, services, and dynamic fields into the report model
- On AI editions, generate a readable statistics briefing from the same numbers
- Check that the narrative matches the underlying figures
- Walk through how to refresh reports and export timesheets
- Leave a short operating note and optional monthly briefing
Frequently Asked Questions
Everything you need to know about scope, prerequisites, and delivery.
Ticket System Statistics
Reporting, timesheet recording, and AI-written statistics for OTOBO and Znuny