New installs and safe version updates for OTOBO or Znuny — hardened and documented
otoboznunyinstallationsetupupgradeupdateon-premdockergo-live
Editions
Editions
Simple Update
Starting package
800 €
- Straightforward version update on one instance
- Staging check + production update
- Smoke tests + short handover
- Full upgrade with package compatibility review
- Staging test + production upgrade
- Backup, rollback plan, and documentation
- 1 production environment
- Install + base configuration + hardening
- Runbook + handover
- Production + simple staging environment
- Extended hardening + backup/monitoring setup
- Admin walkthrough session
Who it’s for
- You want a clean, production-ready OTOBO or Znuny installation without trial and error
- You run an older version and want a simple, safe update
- You need a tested upgrade with backups and a rollback plan
- You prefer on-prem or Docker and want a clear, scoped engagement
Deliverables
- Fully installed or upgraded OTOBO/Znuny instance
- Database, web server, and cron/daemon setup (installs)
- Package compatibility review and updates (upgrades)
- Basic security hardening and smoke tests
- Runbook / handover documentation + rollback plan for upgrades
Prerequisites
- A target server or running instance (VM/Docker) that meets the system requirements
- Admin/root access to the host + a domain or hostname for the instance
- For upgrades: access to the running instance, database backup, and package list
- Decision on database and mail connectivity (for new installs)
Included
- Staging test before production for upgrades
- TLS/HTTPS configuration with your certificate (installs)
- Backup setup and post-change smoke tests
- Rollback strategy for upgrades
Excluded
- Full data migration from another system (see Migration service)
- Custom module development or re-development of incompatible packages
- Complex SSO/IdP rollouts (see Email & SSO Setup)
- New feature development
Process
- Confirm target version, system, and whether this is a new install or an update
- Review host environment, packages, and risks
- New install: set up database, web server, and base config
- Upgrade: staging copy, compatibility check, backup
- Install or upgrade to the target version
- Apply hardening, package updates, and smoke tests
- Runbook + walkthrough
- Next steps (migration, hosting, tuning)
Frequently Asked Questions
Everything you need to know about scope, prerequisites, and delivery.
Installation & Upgrade
New installs and safe version updates for OTOBO or Znuny — hardened and documented