Custom OPM packages, dynamic fields, and GenericInterface web services
otoboznunydevelopmentopm-packagedynamic-fieldsgeneric-interfaceweb-services
Who it’s for
- You need functionality beyond the standard OTOBO/Znuny feature set
- You want custom OPM packages, modules, dynamic fields, or web services
- You need a maintainable, upgrade-safe extension rather than core hacks
Deliverables
- Custom OPM package(s) built to your requirements
- Dynamic fields, ACLs, or process configurations as needed
- GenericInterface web services for integrations
- Documentation and installation instructions
- Upgrade-safe, maintainable implementation
Prerequisites
- A clear description of the desired functionality and use case
- Access to a staging/test instance
- Relevant API specs or third-party system details for integrations
Included
- Requirements analysis and technical concept
- Implementation on a staging instance
- Testing and code handover
- Installation support on production
Excluded
- Ongoing maintenance (available via Support)
- Core code modifications that break upgrade safety
- Third-party licensing costs
Process
- Clarify requirements, scope, and acceptance criteria
- Produce a technical concept and estimate
- Build the package/module on staging
- Implement dynamic fields, ACLs, or web services
- Functional tests against acceptance criteria
- Review and adjustments
- Install on production + documentation
- Handover and optional support plan
Frequently Asked Questions
Everything you need to know about scope, prerequisites, and delivery.
Custom Package & Module Development
Custom OPM packages, dynamic fields, and GenericInterface web services