Connect Open Ticket AI to your ticket system
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Editions
Editions
OTRS Forks & Zammad
Starting package
from 2 000 €
- Znuny, Zammad, OTOBO, and other OTRS forks
- Standard setup path (REST / GenericInterface / webhooks)
- 1 ticket system, triggers + testing + handover
- Jira, Zendesk, Freshdesk, ServiceNow, and custom platforms
- Custom adapter where APIs are non-standard
- Deeper validation + enterprise-ready handover
Who it’s for
- You want AI tagging, classification, or routing in production
- You need a clean handover with working triggers and result delivery
- You run an OTRS fork, Zammad, or another ticket system
Deliverables
- Connect Open Ticket AI to one ticket system
- Configure AI result delivery for the target workflow
- Configure triggers (e.g., on ticket creation/update)
- Smoke tests with real examples
- Handover checklist + short documentation
Prerequisites
- Admin access to ticket system (UI) + API/Webservice access if required
- One test account + test queue for validation
- Network access between ticket system and OTAI (VPN or allowlist)
- For other systems: API docs + sandbox (preferred) and auth method details
Included
- 1 environment (prod) or prod + simple staging if available
- Standard auth (token/basic/standard webservice) or scoped custom auth
- Basic monitoring hooks (health endpoint + log location)
Excluded
- Custom UI development inside the ticket system
- Complex SSO/IdP rollouts
- Deep data cleanup / labeling projects
Process
- Confirm target system + integration path
- Collect access, endpoints, test tickets
- Result delivery and trigger behavior
- Standard setup or custom adapter as needed
- Test cases + edge cases
- Fixes and tuning inside scope
- Docs + runbook
- Next steps (workflow automation, tuning, support)
Frequently Asked Questions
Everything you need to know about scope, prerequisites, and delivery.
AI Integration Package
Connect Open Ticket AI to your ticket system