Integration

Connect Open Ticket AI with your existing ticket system stack.

Our integration services connect Open Ticket AI and custom automations to your on-prem OTOBO or Znuny stack via REST APIs and Python SDKs. We handle API configuration, authentication, result delivery, and workflow synchronization so your AI-powered ticket processing runs reliably in your existing infrastructure.

Integration Package

Standard Stack Integration

from 2 000 €3-7 days
otoboznunyzammad
go-liveon-premintegration

Who it’s for

  • You run OTOBO, Znuny, or Zammad and want AI tagging in production quickly
  • You need a clean handover with working triggers and result delivery
  • You want fixed-price scope with low coordination effort

Deliverables

  • Connect Open Ticket AI to one ticket system
  • Configure AI result delivery for the target workflow
  • Configure triggers (e.g., on ticket creation/update)
  • Smoke tests with real examples
  • Handover checklist + short documentation

Prerequisites

  • Admin access to ticket system (UI) + API/Webservice access if required
  • One test account + test queue for validation
  • Network access between ticket system and OTAI (VPN or allowlist)

Included

  • 1 environment (prod) or prod + simple staging if available
  • Standard auth (token/basic/standard webservice)
  • Basic monitoring hooks (health endpoint + log location)

Excluded

  • Custom UI development inside the ticket system
  • Complex SSO/IdP rollouts
  • Deep data cleanup / labeling projects

Editions

Starter · 2 000 €Pro · 3 000 €

Process

1Kickoff + Access
  • •Confirm target system + integration path
  • •Collect access, endpoints, test tickets
2Trigger Setup
  • •Result delivery and trigger behavior
  • •Trigger configuration and first runs
3Validation
  • •Test cases + edge cases
  • •Fixes and tuning inside scope
4Handover
  • •Docs + runbook
  • •Next steps (workflow automation, tuning, support)

FAQ

Request integrationBook 15-min call

Integration Package

Enterprise / Custom Integration

Starting at 5 000 €2-6 weeks
jirazendeskfreshdeskservicenow
enterpriseintegrationadapters

Who it’s for

  • You need AI tagging in systems with non-standard APIs or enterprise constraints
  • You require custom adapters and deeper validation
  • You want an integration plan that scales across teams/projects

Deliverables

  • Integration design + adapter implementation
  • Trigger strategy and result delivery design
  • Validation plan + acceptance test results
  • Enterprise-ready handover docs

Prerequisites

  • API docs + sandbox environment (preferred)
  • Auth method details (OAuth/SSO/token)
  • Sample payloads + required workflow behavior

Included

  • One primary system integration
  • Basic observability (logs + metrics endpoints where possible)
  • One iteration round based on validation results

Excluded

  • Company-wide rollout project management
  • Large-scale historical backfill unless scoped separately

Editions

Enterprise · Starting at 5 000 €

Process

1Discovery
  • •API constraints and auth method
  • •Trigger and workflow design
2Adapter Build
  • •Implement adapter and result-delivery layer
  • •Integrate into OTAI/OTA pipeline
3Validation
  • •Acceptance suite
  • •Fixes and hardening
4Handover
  • •Docs + runbook
  • •Optional support plan

FAQ

Request enterprise integrationBook 15-min call