Open Ticket AI

One AI integration service with two editions — a standard setup for Znuny, Zammad, OTOBO and other OTRS forks, plus a custom-adapter edition for other ticket systems. We handle API configuration, authentication, result delivery, and workflow synchronization so your AI-powered ticket processing runs reliably in your existing infrastructure.

Transform your ticket processing with intelligent automation that converts AI-generated insights into actionable workflows. We implement rule-based engines, trigger systems, and automated response mechanisms that handle routine tasks, escalate urgent issues, and optimize resource allocation — while maintaining full control and oversight of your ticket operations.

Generate privacy-compliant, statistically accurate synthetic data that mirrors your real ticket patterns without exposing sensitive information. The Synthetic Data Pack delivers a schema-aligned, multilingual dataset with splits and documentation — so you can train and evaluate AI models under GDPR without using real customer tickets.

Develop, fine-tune, evaluate, and optimize AI models for your ticket data patterns, business rules, and customer service requirements. Choose Small for a focused first model, Standard for a fuller training and evaluation cycle, or Enterprise on request for complex programs. Scope covers data analysis, training or fine-tuning, validation, optimization, and deployment for classification, prioritization, and related ticket tasks.