Bis zu 70 % weniger Zeit für die Ticket-Sortierung
Schluss mit dem manuellen Sortieren von Tickets. Wir richten KI ein, die jede Anfrage automatisch liest, priorisiert und zuweist — damit Ihr Team schneller antwortet und keinen dringenden Fall mehr übersieht. Läuft auf Ihren eigenen Servern, vollständig DSGVO-konform.
Who is this for?
Best fit for teams with clear ticket-system goals:
Ihr Nutzen
Less manual triage — your team replies faster
Live in weeks, not months
Your data never leaves your servers
A direct line to the expert — no middlemen
Wo Sie Zeit & Geld sparen
Ticket System Automation
Workflow automations for Znuny & OTOBO ticket systems
from 3 000 €Fine-tuned Model
Custom-trained model artifact
from 4 000 €Hourly Engineering
Flexible expert support
from 200 €/hourIntegration Package
Standard Stack Integration
from 2 000 €Custom AI Model
Synthetic Training Focus
from 20 000 €Synthetic Data Pack
Evaluation & Testing
from 3 000 €Open Ticket AI
On Premise Ticket AI
Funktionen
AI-Powered Classification
Uses machine learning to accurately categorize tickets based on content, priority, and context.
Seamless Integration
Native support for OTOBO and Znuny with easy setup and minimal configuration.
Automated Routing
Routes tickets to appropriate teams or agents based on predefined rules and AI insights.
Vorteile
Vom ersten Gespräch zu weniger Tickets
Anfrage
Analyse
Umsetzung
Betrieb / Übergabe
10+
Years ticket-system experience
500+
Tickets/month threshold we optimize for
50+
Migrations & go-lives delivered
100%
On-premise & privacy-first focus
Partner
Open Ticket AI
AI-powered ticket classification and routing for OTOBO/Znuny systems
Open Ticket AI ansehenErgebnisse, über die unsere Kunden sprechen
"The migration from OTRS to OTOBO was seamless and professional. Softoft's expertise saved us weeks of work."
IT Operations Lead
Head of Service Desk · Mid-size enterprise (anonymized)
"Excellent support and deep knowledge of ticket systems. They helped us optimize our workflow significantly."
Support Manager
Customer Service · SaaS provider (anonymized)
"Softoft delivered exactly what they promised. Our automation is now working flawlessly."
Project Owner
IT Project Management · Public sector client (anonymized)