[{"data":1,"prerenderedAt":336},["ShallowReactive",2],{"navbar-de":3,"footer-de":25,"company-de":73,"service-detail-de-email-sso-setup":169,"service-detail-products-de":279},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_de/de/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Startseite","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Buchung","/booking",{"label":20,"to":21},"Kontakt","/contact",{},"de/_data/navbar","o8D6u3OMiKGLNDfXGblf6vurGc32IWmjb7wmM8vWqZE",{"id":26,"columns":27,"extension":5,"meta":70,"stem":71,"__hash__":72},"footer_de/de/_data/footer.yml",[28,41,57],{"title":29,"links":30},"Unternehmen",[31,32,35,38],{"label":20,"to":21},{"label":33,"to":34},"Termin buchen (Google Kalender)","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":36,"to":37},"Impressum","/contact/impressum",{"label":39,"to":40},"Datenschutz","/contact/dataprivacy",{"title":11,"links":42},[43,46,49,52,55],{"label":44,"to":45},"Ticketsysteme (OTOBO & Znuny)","/service-groups/ticket-systems",{"label":47,"to":48},"KI-Services","/services#ai-services",{"label":50,"to":51},"Support & Hosting","/service-groups/support",{"label":53,"to":54},"Engineering Days","/service-groups/flexible",{"label":56,"to":12},"Alle Services",{"title":58,"links":59},"Ressourcen",[60,61,64,67],{"label":14,"to":15},{"label":62,"to":63},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":65,"to":66},"Znuny Docs","https://znuny-docs.softoft.de/de/",{"label":68,"to":69},"OpenITSMHub","https://openitsmhub.com",{},"de/_data/footer","ET_uGtiL3v2o60YpvoZbFoV1kE4gXVLQDTA0Rv6JIcY",{"id":74,"contact":75,"descriptor":83,"extension":5,"fullName":84,"meta":85,"metrics":86,"name":99,"partners":100,"qualification":105,"socialMedia":113,"stem":130,"tagline":131,"team":132,"testimonials":142,"whySoftoft":155,"__hash__":168},"company_de/de/_data/company.yml",{"email":76,"appointmentUrl":34,"googleReviewsUrl":77,"address":78},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":79,"city":80,"zip":81,"country":82},"Am Judensand 7","Mainz","55122","Deutschland","Ticketsystem Services","Softoft Tobias Bück Einzelunternehmen",{},[87,90,93,96],{"value":88,"label":89},"5+","Jahre Ticketsystem-Erfahrung",{"value":91,"label":92},"5,0 ★","Bewertung auf Google",{"value":94,"label":95},"Top 1000","Kaggle Datasets weltweit",{"value":97,"label":98},"100%","On-Premise & datenschutzkonform","Tobias Bück",[101],{"name":102,"description":103,"url":104},"Open Ticket AI","KI-gestützte Ticket-Klassifizierung und -Routing für On-Premise-OTOBO/Znuny über REST-APIs und Python SDKs","https://openticketai.com",{"heading":106,"intro":107,"bullets":108},"Für wen ist das geeignet?","Ideal für Teams mit klaren Ticket-System-Zielen:",[109,110,111,112],"On-Premise-Ticketsysteme","OTOBO- oder Znuny-Teams","REST-API- & Python-SDK-Integrationen",">500 Tickets/Monat oder KI-Automatisierungspläne",[114,118,122,126],{"platform":115,"url":116,"icon":117},"LinkedIn","https://www.linkedin.com/company/softoft/","fa-brands:linkedin",{"platform":119,"url":120,"icon":121},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":123,"url":124,"icon":125},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":127,"url":128,"icon":129},"Medium","https://medium.com/@softoft","fa-brands:medium","de/_data/company","Ihr Partner für On-Premise-Ticket-Automatisierung & KI",[133,137],{"name":99,"role":134,"image":135,"featured":136},"Gründer — OTOBO, Znuny & KI-Automatisierung","/images/tobias-bueck.jpg",true,{"name":138,"role":139,"image":140,"featured":141},"Constanze Krishnaratne","Kundenkommunikation, Telefon & Videomeetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[143,148,152],{"text":144,"name":145,"role":146,"company":147},"Tobi hat uns in Bezug auf unser Ticketsystem OTOBO einiges an Fine-Tuning vorgenommen. Das ging schnell und unkompliziert. Er weiß was er tut und setzt dies mit kreativen Lösungsansätzen um. Jederzeit wieder. Vielen Dank.","Dennis Lohmann","Google-Rezension","",{"text":149,"name":150,"role":146,"company":151},"Softoft hat uns (Vianova Service GmbH) bei der Einrichtung des OTOBO Ticketsystems geholfen. Es hat alles gut funktioniert.","Reinhard Sczech","Vianova Service GmbH",{"text":153,"name":154,"role":146,"company":147},"SoftOft hat uns bei der Weiterentwicklung unserer Webseite geholfen. Schnell, unkompliziert, preiswert! Gerne wieder!","Jochen Petersen",[156,159,162,165],{"icon":157,"text":158},"heroicons:star-20-solid","Weniger manuelles Sortieren — Ihr Team antwortet schneller",{"icon":160,"text":161},"heroicons:rocket-launch-20-solid","In Wochen produktiv, nicht in Monaten",{"icon":163,"text":164},"heroicons:shield-check-20-solid","Ihre Daten verlassen nie Ihre Server",{"icon":166,"text":167},"heroicons:user-20-solid","Direkter Draht zum Experten — ohne Zwischeninstanzen","u_5oG3-dxbrl1-OGADsB70ossuQuCBBLE-_P_5X5Jl8",{"id":170,"title":171,"cta":172,"deliverables":175,"editions":181,"excluded":193,"extension":197,"faq":198,"included":211,"meta":216,"oneLiner":217,"order":218,"prerequisites":219,"price":223,"pricingSummary":224,"processSteps":225,"relatedProducts":246,"serviceGroup":250,"slug":251,"stem":252,"systems":253,"tags":256,"timeline":262,"variants":263,"whoFor":274,"__hash__":278},"services_de/de/_data/services/ticket-systems_email-sso-setup.yaml","E-Mail- & SSO-Einrichtung",{"primary":173,"secondary":174},"Einrichtung anfragen","15-Min.-Call buchen",[176,177,178,179,180],"OAuth2-E-Mail-Integration für eingehende und/oder ausgehende Mails","OpenID-Connect-SSO für Agenten und/oder Kunden","Rollen-/Gruppen-Mapping, wo anwendbar","Getestete Login- und Mail-Flows","Konfigurations-Dokumentation",[182,189],{"edition":183,"price":184,"scope":185},"E-Mail-Edition","990 €",[186,187,188],"OAuth2-E-Mail (Microsoft 365 / Google)","Konfiguration + Tests","Dokumentation",{"edition":190,"price":184,"scope":191},"SSO-Edition",[192,178,187,188],"OIDC-SSO für Agenten und/oder Kunden",[194,195,196],"Lizenzierung oder Tenant-Einrichtung des Identity Providers","Komplexe Multi-IdP-Föderation (separat zu scopen)","Individuelle User-Sync-Entwicklung über Standard-Mapping hinaus","yaml",[199,202,205,208],{"q":200,"a":201},"Unterstützen Sie Microsoft 365 und Google?","Ja. Wir konfigurieren OAuth2-Mail für Microsoft 365 und Google sowie generische OpenID-Connect-Provider für SSO.",{"q":203,"a":204},"Funktioniert der lokale Login weiterhin?","Ja. Wir halten einen lokalen/Fallback-Login bereit, sodass Sie während und nach dem Rollout nie ausgesperrt sind.",{"q":206,"a":207},"Können Sie IdP-Gruppen auf Ticketsystem-Rollen mappen?","Ja, ein Standard-Rollen-/Gruppen-Mapping ist enthalten. Komplexe individuelle Synchronisation kann separat gescopt werden.",{"q":209,"a":210},"Sie haben Fragen zu E-Mail- und SSO-Einrichtung?","Schreiben Sie uns gerne jederzeit per E-Mail an info@softoft.de oder buchen Sie ein kostenloses Erstgespräch.",[212,213,214,215],"Unterstützung bei der App-Registrierung beim Provider","Konfiguration des OAuth2-Mail-Kontos","OIDC-Login-Konfiguration + Test","Lokaler Fallback-Login bleibt zur Sicherheit erhalten",{},"OAuth2-E-Mail und OpenID-Connect-Single-Sign-on, korrekt konfiguriert",70,[220,221,222],"Admin-Zugriff auf das Ticketsystem","Zugriff auf Ihren Identity Provider / Mail-Tenant (oder Abstimmung mit dem Admin)","Erforderliche App-Registrierungen / Client-Credentials verfügbar","ab 990 €",null,[226,231,236,241],{"title":227,"bullets":228},"Scoping",[229,230],"Provider bestätigen (Microsoft 365 / Google / generisches OIDC)","Scope definieren: E-Mail-Edition oder SSO-Edition",{"title":232,"bullets":233},"Konfiguration",[234,235],"App-Registrierung und Credentials einrichten","OAuth2-Mail und/oder OIDC-Login konfigurieren",{"title":237,"bullets":238},"Tests",[239,240],"Login-Flows und Mail-Versand/-Empfang testen","Rollen-/Gruppen-Mapping verifizieren",{"title":242,"bullets":243},"Übergabe",[244,245],"Dokumentation + Recovery-Hinweise","Nächste Schritte und Support-Optionen",[247],{"slug":248,"relationshipDescription":249},"openticketai","Sichere Authentifizierung und zuverlässige OAuth2-E-Mail halten den Ticket-Eingang am Laufen – im System, das Open Ticket AI anschließend klassifiziert.","ticket-systems","email-sso-setup","de/_data/services/ticket-systems_email-sso-setup",[254,255],"otobo","znuny",[257,258,259,260,261],"email","oauth2","sso","openid-connect","authentication","2-5 Tage",{"otobo":264,"znuny":269},{"label":265,"notes":266},"OTOBO",[267,268],"OAuth2-Mail-Konten und OpenID-Connect-Unterstützung","Konfiguriert gemäß den Möglichkeiten der aktuellen OTOBO-Version",{"label":270,"notes":271},"Znuny",[272,273],"OTRS-Stack OAuth2-Mail- und SSO-Module","Paketverfügbarkeit beim Scoping verifiziert",[275,276,277],"Sie benötigen moderne OAuth2-E-Mail (Microsoft 365 / Google) statt Legacy-Auth","Sie möchten Single Sign-on via OpenID Connect / Ihren Identity Provider","Sie möchten die Authentifizierung sicher konfiguriert und dokumentiert","YVy05pEWSwavrtj21_RVsxWwFVrloARm_XI2kGpfN3E",[280],{"id":281,"extension":5,"meta":282,"products":283,"stem":334,"__hash__":335},"products_de/de/_data/products.yml",{},[284],{"id":285,"name":102,"tagline":286,"description":287,"url":104,"features":288,"benefits":313,"targetAudience":319,"integrations":323},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutioniert das Ticket-Management durch den Einsatz fortschrittlicher KI zur automatischen Klassifizierung und Weiterleitung von Support-Tickets. \nSpeziell für Open-Source-Ticketsysteme entwickelt, lässt es sich nahtlos integrieren, um die Effizienz zu steigern, Antwortzeiten zu verkürzen \nund sicherzustellen, dass Tickets schneller die richtigen Agenten erreichen.\n",[289,293,297,301,305,309],{"title":290,"description":291,"icon":292},"KI-gestützte Klassifizierung","Nutzt Machine Learning, um Tickets basierend auf Inhalt, Priorität und Kontext präzise zu kategorisieren.","fa-solid:brain",{"title":294,"description":295,"icon":296},"REST API & Python SDK","Native OTOBO- und Znuny-Integration über REST-APIs und Python SDKs — minimale Konfiguration, volle On-Premise-Kontrolle.","fa-solid:plug",{"title":298,"description":299,"icon":300},"Automatisches Routing","Leitet Tickets basierend auf vordefinierten Regeln und KI-Erkenntnissen an die entsprechenden Teams oder Agenten weiter.","fa-solid:route",{"title":302,"description":303,"icon":304},"Echtzeit-Verarbeitung","Verarbeitet Tickets in Echtzeit für sofortige Maßnahmen und verbesserte SLA-Compliance.","fa-solid:bolt",{"title":306,"description":307,"icon":308},"Anpassbare Models","Trainieren und passen Sie KI-Models an Ihre spezifische Ticket-Taxonomie und Workflows an.","fa-solid:cogs",{"title":310,"description":311,"icon":312},"Analytics Dashboard","Bietet Einblicke in Ticket-Trends, Leistungskennzahlen und Systemeffizienz.","fa-solid:chart-bar",[314,315,316,317,318],"Reduzierung der manuellen Triage-Zeit um bis zu 70%","Verbesserung der First-Contact-Resolution-Raten","Steigerung der Kundenzufriedenheit durch schnellere Antworten","Skalierung des Support-Betriebs ohne proportionalen Personalaufbau","Aufrechterhaltung einer konsistenten Ticket-Bearbeitung über Teams hinweg",[320,321,322],"IT-Service-Management-Teams, die OTOBO oder Znuny verwenden","Unternehmen mit hohem Ticketaufkommen, die Automatisierung suchen","Organisationen, die ihre Support-Effizienz verbessern möchten",[324,326,328,331],{"name":265,"description":325},"Vollständige Integration in das OTOBO-Ticketsystem via APIs und Webhooks.",{"name":270,"description":327},"Nahtlose Anbindung an Znuny für automatisierte Ticket-Bearbeitung.",{"name":329,"description":330},"Zammad","Integration in das Zammad-Ticketsystem",{"name":332,"description":333},"Custom Systems","API-basierte Integration in andere Ticketsysteme auf Anfrage.","de/_data/products","oadFKKGzgncnUpSAf-xY5-YrcJEn8T8a-_JSW_t9DJo",1790257070313]