[{"data":1,"prerenderedAt":332},["ShallowReactive",2],{"navbar-en":3,"footer-en":31,"company-en":80,"service-detail-en-ticket-system-workflow-automations":170,"service-detail-products-en":276},{"id":4,"extension":5,"items":6,"meta":28,"stem":29,"__hash__":30},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19,22,25],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"OTOBO","/otobo",{"label":14,"to":15},"Znuny","/znuny",{"label":17,"to":18},"Services","/services",{"label":20,"to":21},"Blog","/blogs",{"label":23,"to":24},"Booking","/booking",{"label":26,"to":27},"Contact","/contact",{},"en/_data/navbar","xqkib9bDeJPYJsC9jIxXQqj56E5RaVZ-KlqlwfofCgI",{"id":32,"columns":33,"extension":5,"meta":77,"stem":78,"__hash__":79},"footer_en/en/_data/footer.yml",[34,47,64],{"title":35,"links":36},"Company",[37,38,41,44],{"label":26,"to":27},{"label":39,"to":40},"Book appointment","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":42,"to":43},"Impressum","/contact/impressum",{"label":45,"to":46},"Data Privacy","/contact/dataprivacy",{"title":17,"links":48},[49,51,53,56,59,62],{"label":50,"to":12},"OTOBO services",{"label":52,"to":15},"Znuny services",{"label":54,"to":55},"AI Services","/services#ai-services",{"label":57,"to":58},"Support & Hosting","/service-groups/support",{"label":60,"to":61},"Engineering Days","/service-groups/flexible",{"label":63,"to":18},"All Services",{"title":65,"links":66},"Resources",[67,68,71,74],{"label":20,"to":21},{"label":69,"to":70},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":72,"to":73},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":75,"to":76},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","zah6y-SiK9sgHUHLooNDWRnD1y9bZIubOhUnmRVp2Ns",{"id":81,"contact":82,"descriptor":90,"extension":5,"fullName":91,"meta":92,"metrics":93,"name":103,"partners":104,"qualification":109,"socialMedia":117,"stem":134,"tagline":135,"team":136,"testimonials":146,"whySoftoft":156,"__hash__":169},"company_en/en/_data/company.yml",{"email":83,"appointmentUrl":40,"googleReviewsUrl":84,"address":85},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":86,"city":87,"zip":88,"country":89},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[94,97,100],{"value":95,"label":96},"5+","Years of ticket-system experience",{"value":98,"label":99},"5.0 ★","Rating on Google",{"value":101,"label":102},"100%","On-premise & privacy-first","Tobias Bück",[105],{"name":106,"description":107,"url":108},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":110,"intro":111,"bullets":112},"Who is this for?","Best fit for teams with clear ticket-system goals:",[113,114,115,116],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[118,122,126,130],{"platform":119,"url":120,"icon":121},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":123,"url":124,"icon":125},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":127,"url":128,"icon":129},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":131,"url":132,"icon":133},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","OTOBO & Znuny services",[137,141],{"name":103,"role":138,"image":139,"featured":140},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":142,"role":143,"image":144,"featured":145},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[147,152],{"text":148,"name":149,"role":150,"company":151},"Tobi did some fine-tuning on our OTOBO ticket system. 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Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",[157,160,163,166],{"icon":158,"text":159},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":161,"text":162},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":164,"text":165},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":167,"text":168},"heroicons:user-20-solid","A direct line to the expert — no middlemen","tLYKnwE8UYo_gAWnXX3XaXl9Mju1RmlaWVbzP57w_1s",{"id":171,"title":172,"cta":173,"deliverables":176,"editions":181,"excluded":193,"extension":196,"faq":197,"included":207,"meta":210,"oneLiner":211,"order":212,"prerequisites":213,"price":217,"pricingSummary":218,"processSteps":219,"relatedProducts":240,"serviceGroup":244,"slug":245,"stem":246,"systems":247,"tags":252,"timeline":256,"variants":257,"whoFor":271,"__hash__":275},"services_en/en/_data/services/automation_ota-automation-pack.yaml","AI Workflow Automations",{"primary":174,"secondary":175},"Request workflow automation","Book 15-min call",[177,178,179,180],"Ticket system workflow automations that convert AI signals into actions","Tested AI-assisted automations with real examples","Documentation for each workflow (intent, conditions, actions)","Optimization round (Pro) based on results",[182,187],{"edition":183,"price":184,"scope":185},"Starter","3 000 €",[186],"3 workflow automations",{"edition":188,"price":189,"scope":190},"Pro","5 000 €",[191,192],"Up to 7 workflow automations","Optimization round",[194,195],"Complex bespoke business process redesign","New custom fields across multiple departments without coordination","yaml",[198,201,204],{"q":199,"a":200},"How many rules do we actually need?","Most teams start with 3-5 high-impact rules. 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