[{"data":1,"prerenderedAt":338},["ShallowReactive",2],{"navbar-en":3,"footer-en":25,"company-en":73,"service-detail-en-support-plan":169,"service-detail-products-en":281},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Booking","/booking",{"label":20,"to":21},"Contact","/contact",{},"en/_data/navbar","0s4EZWfFOzJefxw_XvqUtNphYWEmsyUdeXrL4zEnryI",{"id":26,"columns":27,"extension":5,"meta":70,"stem":71,"__hash__":72},"footer_en/en/_data/footer.yml",[28,41,57],{"title":29,"links":30},"Company",[31,32,35,38],{"label":20,"to":21},{"label":33,"to":34},"Book Appointment (Google Calendar)","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":36,"to":37},"Impressum","/contact/impressum",{"label":39,"to":40},"Data Privacy","/contact/dataprivacy",{"title":11,"links":42},[43,46,49,52,55],{"label":44,"to":45},"Ticket Systems (OTOBO & Znuny)","/service-groups/ticket-systems",{"label":47,"to":48},"AI Services","/services#ai-services",{"label":50,"to":51},"Support & Hosting","/service-groups/support",{"label":53,"to":54},"Engineering Days","/service-groups/flexible",{"label":56,"to":12},"All Services",{"title":58,"links":59},"Resources",[60,61,64,67],{"label":14,"to":15},{"label":62,"to":63},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":65,"to":66},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":68,"to":69},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","I77CryODIAtWcfoM-p_WLTsPWm2QHcu6mOCutQUvUA0",{"id":74,"contact":75,"descriptor":83,"extension":5,"fullName":84,"meta":85,"metrics":86,"name":99,"partners":100,"qualification":105,"socialMedia":113,"stem":130,"tagline":131,"team":132,"testimonials":142,"whySoftoft":155,"__hash__":168},"company_en/en/_data/company.yml",{"email":76,"appointmentUrl":34,"googleReviewsUrl":77,"address":78},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":79,"city":80,"zip":81,"country":82},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[87,90,93,96],{"value":88,"label":89},"5+","Years of ticket-system experience",{"value":91,"label":92},"5.0 ★","Rating on Google",{"value":94,"label":95},"Top 1000","Kaggle Datasets worldwide",{"value":97,"label":98},"100%","On-premise & privacy-first","Tobias Bück",[101],{"name":102,"description":103,"url":104},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":106,"intro":107,"bullets":108},"Who is this for?","Best fit for teams with clear ticket-system goals:",[109,110,111,112],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[114,118,122,126],{"platform":115,"url":116,"icon":117},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":119,"url":120,"icon":121},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":123,"url":124,"icon":125},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":127,"url":128,"icon":129},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","Your Partner for On-Prem Ticket Automation & AI",[133,137],{"name":99,"role":134,"image":135,"featured":136},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":138,"role":139,"image":140,"featured":141},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[143,148,152],{"text":144,"name":145,"role":146,"company":147},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":149,"name":150,"role":146,"company":151},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",{"text":153,"name":154,"role":146,"company":147},"SoftOft helped us further develop our website. Fast, uncomplicated, affordable! Happy to work with them again!","Jochen Petersen",[156,159,162,165],{"icon":157,"text":158},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":160,"text":161},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":163,"text":164},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":166,"text":167},"heroicons:user-20-solid","A direct line to the expert — no middlemen","IHmavj_qoT9cl3yPYZX1Bd9_rNFWXIHHVj2gBt7Qedc",{"id":170,"title":171,"cta":172,"deliverables":175,"editions":179,"excluded":196,"extension":201,"faq":202,"included":215,"meta":219,"oneLiner":220,"order":221,"prerequisites":222,"price":226,"pricingSummary":227,"processSteps":228,"relatedProducts":249,"serviceGroup":253,"slug":254,"stem":255,"systems":256,"tags":261,"timeline":266,"variants":267,"whoFor":276,"__hash__":280},"services_en/en/_data/services/support_support-plan.yaml","Support Plan",{"primary":173,"secondary":174},"Request Support","Book 15-min call",[176,177,178],"Named support channel with agreed response targets","Help with incidents, configuration questions, and small operational fixes within scope","Short monthly summary of requests and recommendations",[180,189],{"edition":181,"price":182,"scope":183},"Basic","990 €/month",[184,185,186,187,188],"Email support during business hours","Target response: next business day","Guidance and minor operational fixes (fair use)","You host the system — we advise and help","Monthly request summary",{"edition":190,"price":191,"scope":192},"Pro","1 990 €/month",[193,194,186,187,195],"Priority email — target response within 4 business hours","Agreed weekly call-in windows (phone/video)","Monthly review with priorities and recommendations",[197,198,199,200],"Managed hosting infrastructure (see Managed Hosting)","Large projects, migrations, and new feature development (scoped separately)","24/7 on-call or weekend coverage","Major version upgrades (see Installation & Upgrade)","yaml",[203,206,209,212],{"q":204,"a":205},"What is the reaction time on Basic?","We aim to respond to email within one business day (Mon–Fri, CET/CEST). Complex topics may need a short follow-up once we have access or logs.",{"q":207,"a":208},"How do Pro call-in windows work?","We agree fixed weekly windows (for example two 30-minute slots) when your team can call in. Outside those windows, Pro still gets priority email with a faster target response.",{"q":210,"a":211},"Can I add managed hosting later?","Yes. We offer fully Managed Hosting as a dedicated service or package.",{"q":213,"a":214},"Do you have questions about support?","Feel free to contact us anytime by email at info@softoft.de or book a free intro call.",[216,217,218],"Business-hours coverage (Mon–Fri, CET/CEST)","Response targets for the chosen edition","Minor fixes and guidance within a fair-use monthly budget",{},"Monthly expert support for OTOBO & Znuny with clear response times",10,[223,224,225],"Defined systems and environments in scope","Named contact person on your side","Access to the systems when investigation or changes are needed","from 990 €/month",null,[229,234,239,244],{"title":230,"bullets":231},"Onboarding",[232,233],"Confirm systems, contacts, and edition","Set the support channel and Pro call-in windows if applicable",{"title":235,"bullets":236},"Support",[237,238],"Handle email requests within the agreed reaction time","On Pro: take scheduled call-ins during agreed windows",{"title":240,"bullets":241},"Resolve",[242,243],"Guide, troubleshoot, or apply small fixes within scope","Escalate larger work into a scoped offer or Engineering Day",{"title":245,"bullets":246},"Review",[247,248],"Monthly summary of tickets and open topics","Recommendations for stability and next improvements",[250],{"slug":251,"relationshipDescription":252},"openticketai","Support coverage includes keeping your Open Ticket AI integration running smoothly with your helpdesk.","support","support-plan","en/_data/services/support_support-plan",[257,258,259,260],"otobo","znuny","zammad","custom",[253,262,263,264,265],"email","sla","retainer","operations","monthly",{"otobo":268,"znuny":272},{"label":269,"notes":270},"OTOBO",[271],"Expert support for OTOBO 10, OTOBO 11, and Docker setups",{"label":273,"notes":274},"Znuny",[275],"Expert support for Znuny LTS and community editions",[277,278,279],"You run OTOBO, Znuny, or related AI integrations and want a reliable expert on call","You host yourself and need guaranteed response times and expert guidance","You need a clear monthly support budget instead of ad-hoc requests","SXs8n73Fy-2bJFAuL5Hh4vW0XTgUs6pR4LjsU8rpdDM",[282],{"id":283,"extension":5,"meta":284,"products":285,"stem":336,"__hash__":337},"products_en/en/_data/products.yml",{},[286],{"id":287,"name":102,"tagline":288,"description":289,"url":104,"features":290,"benefits":315,"targetAudience":321,"integrations":325},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[291,295,299,303,307,311],{"title":292,"description":293,"icon":294},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":296,"description":297,"icon":298},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":300,"description":301,"icon":302},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":304,"description":305,"icon":306},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":308,"description":309,"icon":310},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":312,"description":313,"icon":314},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[316,317,318,319,320],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[322,323,324],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[326,328,330,333],{"name":269,"description":327},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":273,"description":329},"Seamless connection to Znuny for automated ticket handling.",{"name":331,"description":332},"Zammad","Integration into Zammad Ticketsystem",{"name":334,"description":335},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1790257041664]