[{"data":1,"prerenderedAt":346},["ShallowReactive",2],{"navbar-en":3,"footer-en":25,"company-en":73,"service-detail-en-otrs-migration":169,"service-detail-products-en":289},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Booking","/booking",{"label":20,"to":21},"Contact","/contact",{},"en/_data/navbar","0s4EZWfFOzJefxw_XvqUtNphYWEmsyUdeXrL4zEnryI",{"id":26,"columns":27,"extension":5,"meta":70,"stem":71,"__hash__":72},"footer_en/en/_data/footer.yml",[28,41,57],{"title":29,"links":30},"Company",[31,32,35,38],{"label":20,"to":21},{"label":33,"to":34},"Book Appointment (Google Calendar)","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":36,"to":37},"Impressum","/contact/impressum",{"label":39,"to":40},"Data Privacy","/contact/dataprivacy",{"title":11,"links":42},[43,46,49,52,55],{"label":44,"to":45},"Ticket Systems (OTOBO & Znuny)","/service-groups/ticket-systems",{"label":47,"to":48},"AI Services","/services#ai-services",{"label":50,"to":51},"Support & Hosting","/service-groups/support",{"label":53,"to":54},"Engineering Days","/service-groups/flexible",{"label":56,"to":12},"All Services",{"title":58,"links":59},"Resources",[60,61,64,67],{"label":14,"to":15},{"label":62,"to":63},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":65,"to":66},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":68,"to":69},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","I77CryODIAtWcfoM-p_WLTsPWm2QHcu6mOCutQUvUA0",{"id":74,"contact":75,"descriptor":83,"extension":5,"fullName":84,"meta":85,"metrics":86,"name":99,"partners":100,"qualification":105,"socialMedia":113,"stem":130,"tagline":131,"team":132,"testimonials":142,"whySoftoft":155,"__hash__":168},"company_en/en/_data/company.yml",{"email":76,"appointmentUrl":34,"googleReviewsUrl":77,"address":78},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":79,"city":80,"zip":81,"country":82},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[87,90,93,96],{"value":88,"label":89},"5+","Years of ticket-system experience",{"value":91,"label":92},"5.0 ★","Rating on Google",{"value":94,"label":95},"Top 1000","Kaggle Datasets worldwide",{"value":97,"label":98},"100%","On-premise & privacy-first","Tobias Bück",[101],{"name":102,"description":103,"url":104},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":106,"intro":107,"bullets":108},"Who is this for?","Best fit for teams with clear ticket-system goals:",[109,110,111,112],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[114,118,122,126],{"platform":115,"url":116,"icon":117},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":119,"url":120,"icon":121},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":123,"url":124,"icon":125},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":127,"url":128,"icon":129},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","Your Partner for On-Prem Ticket Automation & AI",[133,137],{"name":99,"role":134,"image":135,"featured":136},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":138,"role":139,"image":140,"featured":141},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[143,148,152],{"text":144,"name":145,"role":146,"company":147},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":149,"name":150,"role":146,"company":151},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",{"text":153,"name":154,"role":146,"company":147},"SoftOft helped us further develop our website. Fast, uncomplicated, affordable! Happy to work with them again!","Jochen Petersen",[156,159,162,165],{"icon":157,"text":158},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":160,"text":161},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":163,"text":164},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":166,"text":167},"heroicons:user-20-solid","A direct line to the expert — no middlemen","IHmavj_qoT9cl3yPYZX1Bd9_rNFWXIHHVj2gBt7Qedc",{"id":170,"title":171,"cta":172,"deliverables":175,"editions":181,"excluded":197,"extension":201,"faq":202,"included":221,"meta":226,"oneLiner":227,"order":228,"prerequisites":229,"price":233,"pricingSummary":234,"processSteps":235,"relatedProducts":256,"serviceGroup":260,"slug":261,"stem":262,"systems":263,"tags":266,"timeline":272,"variants":273,"whoFor":284,"__hash__":288},"services_en/en/_data/services/ticket-systems_otrs-migration.yaml","Ticket System Migration",{"primary":173,"secondary":174},"Request migration","Book 15-min call",[176,177,178,179,180],"Migration of agreed data (e.g. tickets, customers, users, configuration) to OTOBO or Znuny","Mapping and re-creation of fields, queues, workflows, and ACLs as scoped","Review of custom packages and integrations for compatibility","Validation pass with real data + acceptance checklist","Cutover plan, rollback strategy, and documentation",[182,189],{"edition":183,"price":184,"scope":185},"Focused","from 3 500 €",[186,187,188],"Single source → OTOBO/Znuny (e.g. straightforward OTRS path)","Agreed core data set","Test + production migration + cutover support",{"edition":190,"price":191,"scope":192},"Flexible","Quote-based",[193,194,195,196],"Any source (Jira, other ITSM, complex OTRS, multiple sources)","Custom mapping, high volume, or extended history","Extended validation + optional parallel run","Price depends on what is included",[198,199,200],"Rewriting heavily customized legacy modules (scoped separately)","Net-new feature development during migration","Third-party system integrations beyond compatibility review","yaml",[203,206,209,212,215,218],{"q":204,"a":205},"Can you migrate from Jira or systems other than OTRS?","Yes. We migrate from OTRS, Jira, and other ticket/ITSM systems into OTOBO or Znuny. The approach and effort depend on the source platform and what you want to bring over.",{"q":207,"a":208},"How is pricing determined?","Pricing largely depends on what is included — source system, data volume, history depth, custom fields/workflows, and how much validation or parallel run you need. We scope this in the assessment.",{"q":210,"a":211},"Will we lose any data during migration?","No. We run a test migration first, validate data integrity, and only cut over after acceptance, with a rollback plan in place.",{"q":213,"a":214},"How much downtime is required?","We minimize downtime by preparing and validating in staging; the final cutover is typically a short, planned window.",{"q":216,"a":217},"Should we choose OTOBO or Znuny?","Both are strong, maintained open-source ticket systems. We help you choose based on your features, packages, and roadmap during the assessment.",{"q":219,"a":220},"Do you have questions about migration?","Feel free to contact us anytime by email at info@softoft.de or book a free 15-minute intro call.",[222,223,224,225],"Source system analysis and migration plan","Test migration into a staging environment","Data integrity validation (counts, spot checks, attachments)","Go-live cutover support",{},"Migrate from OTRS, Jira, or any other system to OTOBO or Znuny — scoped to what you need",99,[230,231,232],"Access to the source system (API, export, or database backup — depending on platform)","A target host for the new OTOBO/Znuny instance","Inventory of fields, workflows, custom packages, and integrations in use","Scope-based",null,[236,241,246,251],{"title":237,"bullets":238},"Assessment",[239,240],"Audit source platform, data volume, and customizations","Define target platform, version, scope, and migration plan",{"title":242,"bullets":243},"Test Migration",[244,245],"Run migration into a staging environment","Map fields, queues, workflows, ACLs, and packages",{"title":247,"bullets":248},"Validation",[249,250],"Validate data integrity and attachments","Acceptance checklist with your team",{"title":252,"bullets":253},"Cutover",[254,255],"Production migration with minimal downtime","Rollback plan + post-go-live support",[257],{"slug":258,"relationshipDescription":259},"openticketai","After migrating to OTOBO or Znuny, Open Ticket AI can add automated classification and routing on the new platform.","ticket-systems","otrs-migration","en/_data/services/ticket-systems_otrs-migration",[264,265],"otobo","znuny",[267,268,269,270,271],"migration","otrs","jira","upgrade","data-migration","2-8 weeks",{"otobo":274,"znuny":279},{"label":275,"notes":276},"OTOBO",[277,278],"OTRS → OTOBO paths where tooling exists; other sources via export/API mapping","Scope and effort depend on source system and what you include",{"label":280,"notes":281},"Znuny",[282,283],"OTRS-stack upgrade paths where applicable; other sources via export/API mapping","Package and repo specifics verified during assessment",[285,286,287],"You want to move to OTOBO or Znuny from OTRS, Jira, or another ticket/ITSM system","You need a safe, validated migration of tickets, customers, and configuration — only as much as you need","You need minimal downtime and a clear rollback plan","7OyoCjVB2whKEv6_xZnRAoamF2ZuxhnKQSrghIVwIDQ",[290],{"id":291,"extension":5,"meta":292,"products":293,"stem":344,"__hash__":345},"products_en/en/_data/products.yml",{},[294],{"id":295,"name":102,"tagline":296,"description":297,"url":104,"features":298,"benefits":323,"targetAudience":329,"integrations":333},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[299,303,307,311,315,319],{"title":300,"description":301,"icon":302},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":304,"description":305,"icon":306},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":308,"description":309,"icon":310},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":312,"description":313,"icon":314},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":316,"description":317,"icon":318},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":320,"description":321,"icon":322},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[324,325,326,327,328],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[330,331,332],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[334,336,338,341],{"name":275,"description":335},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":280,"description":337},"Seamless connection to Znuny for automated ticket handling.",{"name":339,"description":340},"Zammad","Integration into Zammad Ticketsystem",{"name":342,"description":343},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1790257069972]