[{"data":1,"prerenderedAt":345},["ShallowReactive",2],{"navbar-en":3,"footer-en":31,"company-en":80,"service-detail-en-integration-standard-stack":170,"service-detail-products-en":289},{"id":4,"extension":5,"items":6,"meta":28,"stem":29,"__hash__":30},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19,22,25],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"OTOBO","/otobo",{"label":14,"to":15},"Znuny","/znuny",{"label":17,"to":18},"Services","/services",{"label":20,"to":21},"Blog","/blogs",{"label":23,"to":24},"Booking","/booking",{"label":26,"to":27},"Contact","/contact",{},"en/_data/navbar","xqkib9bDeJPYJsC9jIxXQqj56E5RaVZ-KlqlwfofCgI",{"id":32,"columns":33,"extension":5,"meta":77,"stem":78,"__hash__":79},"footer_en/en/_data/footer.yml",[34,47,64],{"title":35,"links":36},"Company",[37,38,41,44],{"label":26,"to":27},{"label":39,"to":40},"Book appointment","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":42,"to":43},"Impressum","/contact/impressum",{"label":45,"to":46},"Data Privacy","/contact/dataprivacy",{"title":17,"links":48},[49,51,53,56,59,62],{"label":50,"to":12},"OTOBO services",{"label":52,"to":15},"Znuny services",{"label":54,"to":55},"AI Services","/services#ai-services",{"label":57,"to":58},"Support & Hosting","/service-groups/support",{"label":60,"to":61},"Engineering Days","/service-groups/flexible",{"label":63,"to":18},"All Services",{"title":65,"links":66},"Resources",[67,68,71,74],{"label":20,"to":21},{"label":69,"to":70},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":72,"to":73},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":75,"to":76},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","zah6y-SiK9sgHUHLooNDWRnD1y9bZIubOhUnmRVp2Ns",{"id":81,"contact":82,"descriptor":90,"extension":5,"fullName":91,"meta":92,"metrics":93,"name":103,"partners":104,"qualification":109,"socialMedia":117,"stem":134,"tagline":135,"team":136,"testimonials":146,"whySoftoft":156,"__hash__":169},"company_en/en/_data/company.yml",{"email":83,"appointmentUrl":40,"googleReviewsUrl":84,"address":85},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":86,"city":87,"zip":88,"country":89},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[94,97,100],{"value":95,"label":96},"5+","Years of ticket-system experience",{"value":98,"label":99},"5.0 ★","Rating on Google",{"value":101,"label":102},"100%","On-premise & privacy-first","Tobias Bück",[105],{"name":106,"description":107,"url":108},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":110,"intro":111,"bullets":112},"Who is this for?","Best fit for teams with clear ticket-system goals:",[113,114,115,116],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[118,122,126,130],{"platform":119,"url":120,"icon":121},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":123,"url":124,"icon":125},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":127,"url":128,"icon":129},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":131,"url":132,"icon":133},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","OTOBO & Znuny services",[137,141],{"name":103,"role":138,"image":139,"featured":140},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":142,"role":143,"image":144,"featured":145},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[147,152],{"text":148,"name":149,"role":150,"company":151},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":153,"name":154,"role":150,"company":155},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",[157,160,163,166],{"icon":158,"text":159},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":161,"text":162},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":164,"text":165},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":167,"text":168},"heroicons:user-20-solid","A direct line to the expert — no middlemen","tLYKnwE8UYo_gAWnXX3XaXl9Mju1RmlaWVbzP57w_1s",{"id":171,"title":172,"cta":173,"deliverables":176,"editions":182,"excluded":197,"extension":201,"faq":202,"included":215,"meta":219,"oneLiner":220,"order":221,"prerequisites":222,"price":185,"pricingSummary":227,"processSteps":228,"relatedProducts":249,"serviceGroup":253,"slug":254,"stem":255,"systems":256,"tags":266,"timeline":269,"variants":270,"whoFor":284,"__hash__":288},"services_en/en/_data/services/integration_integration-standard-stack.yaml","AI Integration Package",{"primary":174,"secondary":175},"Request integration","Book 15-min call",[177,178,179,180,181],"Connect Open Ticket AI to one ticket system","Configure AI result delivery for the target workflow","Configure triggers (e.g., on ticket creation/update)","Smoke tests with real examples","Handover checklist + short documentation",[183,190],{"edition":184,"price":185,"scope":186},"OTRS Forks & Zammad","from 2 000 €",[187,188,189],"Znuny, Zammad, OTOBO, and other OTRS forks","Standard setup path (REST / GenericInterface / webhooks)","1 ticket system, triggers + testing + handover",{"edition":191,"price":192,"scope":193},"Other Ticket Systems","Starting at 5 000 €",[194,195,196],"Jira, Zendesk, Freshdesk, ServiceNow, and custom platforms","Custom adapter where APIs are non-standard","Deeper validation + enterprise-ready handover",[198,199,200],"Custom UI development inside the ticket system","Complex SSO/IdP rollouts","Deep data cleanup / labeling projects","yaml",[203,206,209,212],{"q":204,"a":205},"Do you support on-prem installations?","Yes. Typical setup is Docker/VM on-prem with network allowlisting/VPN.",{"q":207,"a":208},"How do you validate the integration?","We run a small acceptance suite with real ticket examples and document results.",{"q":210,"a":211},"Which edition do I need?","Choose OTRS Forks & Zammad if you run Znuny, Zammad, OTOBO, or another OTRS fork. Choose Other Ticket Systems when we need a custom adapter for platforms like Jira, Zendesk, Freshdesk, or ServiceNow.",{"q":213,"a":214},"Do you have questions about integration?","Feel free to contact us anytime by email at info@softoft.de or book a free intro call.",[216,217,218],"1 environment (prod) or prod + simple staging if available","Standard auth (token/basic/standard webservice) or scoped custom auth","Basic monitoring hooks (health endpoint + log location)",{},"Connect Open Ticket AI to your ticket system",40,[223,224,225,226],"Admin access to ticket system (UI) + API/Webservice access if required","One test account + test queue for validation","Network access between ticket system and OTAI (VPN or allowlist)","For other systems: API docs + sandbox (preferred) and auth method details",null,[229,234,239,244],{"title":230,"bullets":231},"Kickoff + Access",[232,233],"Confirm target system + integration path","Collect access, endpoints, test 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classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[299,303,307,311,315,319],{"title":300,"description":301,"icon":302},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":304,"description":305,"icon":306},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":308,"description":309,"icon":310},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":312,"description":313,"icon":314},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":316,"description":317,"icon":318},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":320,"description":321,"icon":322},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[324,325,326,327,328],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[330,331,332],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[334,336,338,340],{"name":11,"description":335},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":14,"description":337},"Seamless connection to Znuny for automated ticket handling.",{"name":280,"description":339},"Integration into Zammad Ticketsystem",{"name":341,"description":342},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1792159102446]