[{"data":1,"prerenderedAt":361},["ShallowReactive",2],{"navbar-en":3,"footer-en":25,"company-en":73,"service-detail-en-health-and-performance":169,"service-detail-products-en":304},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Booking","/booking",{"label":20,"to":21},"Contact","/contact",{},"en/_data/navbar","0s4EZWfFOzJefxw_XvqUtNphYWEmsyUdeXrL4zEnryI",{"id":26,"columns":27,"extension":5,"meta":70,"stem":71,"__hash__":72},"footer_en/en/_data/footer.yml",[28,41,57],{"title":29,"links":30},"Company",[31,32,35,38],{"label":20,"to":21},{"label":33,"to":34},"Book Appointment (Google Calendar)","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":36,"to":37},"Impressum","/contact/impressum",{"label":39,"to":40},"Data Privacy","/contact/dataprivacy",{"title":11,"links":42},[43,46,49,52,55],{"label":44,"to":45},"Ticket Systems (OTOBO & Znuny)","/service-groups/ticket-systems",{"label":47,"to":48},"AI Services","/services#ai-services",{"label":50,"to":51},"Support & Hosting","/service-groups/support",{"label":53,"to":54},"Engineering Days","/service-groups/flexible",{"label":56,"to":12},"All Services",{"title":58,"links":59},"Resources",[60,61,64,67],{"label":14,"to":15},{"label":62,"to":63},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":65,"to":66},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":68,"to":69},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","I77CryODIAtWcfoM-p_WLTsPWm2QHcu6mOCutQUvUA0",{"id":74,"contact":75,"descriptor":83,"extension":5,"fullName":84,"meta":85,"metrics":86,"name":99,"partners":100,"qualification":105,"socialMedia":113,"stem":130,"tagline":131,"team":132,"testimonials":142,"whySoftoft":155,"__hash__":168},"company_en/en/_data/company.yml",{"email":76,"appointmentUrl":34,"googleReviewsUrl":77,"address":78},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":79,"city":80,"zip":81,"country":82},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[87,90,93,96],{"value":88,"label":89},"5+","Years of ticket-system experience",{"value":91,"label":92},"5.0 ★","Rating on Google",{"value":94,"label":95},"Top 1000","Kaggle Datasets worldwide",{"value":97,"label":98},"100%","On-premise & privacy-first","Tobias Bück",[101],{"name":102,"description":103,"url":104},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":106,"intro":107,"bullets":108},"Who is this for?","Best fit for teams with clear ticket-system goals:",[109,110,111,112],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[114,118,122,126],{"platform":115,"url":116,"icon":117},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":119,"url":120,"icon":121},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":123,"url":124,"icon":125},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":127,"url":128,"icon":129},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","Your Partner for On-Prem Ticket Automation & AI",[133,137],{"name":99,"role":134,"image":135,"featured":136},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":138,"role":139,"image":140,"featured":141},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[143,148,152],{"text":144,"name":145,"role":146,"company":147},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":149,"name":150,"role":146,"company":151},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",{"text":153,"name":154,"role":146,"company":147},"SoftOft helped us further develop our website. Fast, uncomplicated, affordable! Happy to work with them again!","Jochen Petersen",[156,159,162,165],{"icon":157,"text":158},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":160,"text":161},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":163,"text":164},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":166,"text":167},"heroicons:user-20-solid","A direct line to the expert — no middlemen","IHmavj_qoT9cl3yPYZX1Bd9_rNFWXIHHVj2gBt7Qedc",{"id":170,"title":171,"cta":172,"deliverables":175,"editions":181,"excluded":209,"extension":215,"faq":216,"included":232,"meta":238,"oneLiner":239,"order":240,"prerequisites":241,"price":246,"pricingSummary":247,"processSteps":248,"relatedProducts":269,"serviceGroup":273,"slug":274,"stem":275,"systems":276,"tags":279,"timeline":286,"variants":287,"whoFor":298,"__hash__":303},"services_en/en/_data/services/ticket-systems_health-and-performance.yaml","Health Check & Performance Optimization",{"primary":173,"secondary":174},"Request assessment","Book 15-min call",[176,177,178,179,180],"Health and security assessment report with prioritized findings","Performance analysis (database, web server, daemon, indexes) when in scope","Concrete recommendations and remediation roadmap","Before/after benchmarks for performance engagements","Review call to walk through results and next steps",[182,189,196,202],{"edition":183,"price":184,"scope":185},"Health Check","990 €",[186,187,188],"Single instance health & security assessment","Report + prioritized recommendations","Walkthrough call",{"edition":190,"price":191,"scope":192},"Health Check Plus","1 900 €",[193,194,195],"Instance + infrastructure review","Performance + backup deep dive","Detailed remediation roadmap",{"edition":197,"price":191,"scope":198},"Performance",[199,200,201],"Profiling + database/index tuning","Configuration optimization","Before/after benchmarks",{"edition":203,"price":204,"scope":205},"Performance Scale","3 900 €",[206,207,208],"Deep analysis + high-load tuning","Scaling architecture recommendations","Extended validation under load",[210,211,212,213,214],"Implementing audit recommendations outside a Performance or follow-up engagement","Penetration testing","Full code audit of custom packages","Hardware procurement","Major version upgrades (see Installation & Upgrade)","yaml",[217,220,223,226,229],{"q":218,"a":219},"Is the Health Check a penetration test?","No. It is a configuration, security, and health assessment with prioritized recommendations, not an offensive pen test.",{"q":221,"a":222},"Can we start with a Health Check and add Performance later?","Yes. Many teams start with Health Check, then book Performance Optimization for the highest-impact findings.",{"q":224,"a":225},"What gains can we expect from Performance Optimization?","It depends on the starting point, but slow searches, screen load times, and database pressure are typically the biggest wins. 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workflows","uyTmymMGeA99_CtNW-PwAoK9M3u3Ze2bKsDi0Dlj40k",[305],{"id":306,"extension":5,"meta":307,"products":308,"stem":359,"__hash__":360},"products_en/en/_data/products.yml",{},[309],{"id":310,"name":102,"tagline":311,"description":312,"url":104,"features":313,"benefits":338,"targetAudience":344,"integrations":348},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[314,318,322,326,330,334],{"title":315,"description":316,"icon":317},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":319,"description":320,"icon":321},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and 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handling across teams",[345,346,347],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[349,351,353,356],{"name":289,"description":350},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":294,"description":352},"Seamless connection to Znuny for automated ticket handling.",{"name":354,"description":355},"Zammad","Integration into Zammad Ticketsystem",{"name":357,"description":358},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1790257041664]