[{"data":1,"prerenderedAt":335},["ShallowReactive",2],{"navbar-en":3,"footer-en":31,"company-en":80,"service-detail-en-email-sso-setup":170,"service-detail-products-en":278},{"id":4,"extension":5,"items":6,"meta":28,"stem":29,"__hash__":30},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19,22,25],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"OTOBO","/otobo",{"label":14,"to":15},"Znuny","/znuny",{"label":17,"to":18},"Services","/services",{"label":20,"to":21},"Blog","/blogs",{"label":23,"to":24},"Booking","/booking",{"label":26,"to":27},"Contact","/contact",{},"en/_data/navbar","xqkib9bDeJPYJsC9jIxXQqj56E5RaVZ-KlqlwfofCgI",{"id":32,"columns":33,"extension":5,"meta":77,"stem":78,"__hash__":79},"footer_en/en/_data/footer.yml",[34,47,64],{"title":35,"links":36},"Company",[37,38,41,44],{"label":26,"to":27},{"label":39,"to":40},"Book appointment","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":42,"to":43},"Impressum","/contact/impressum",{"label":45,"to":46},"Data Privacy","/contact/dataprivacy",{"title":17,"links":48},[49,51,53,56,59,62],{"label":50,"to":12},"OTOBO services",{"label":52,"to":15},"Znuny services",{"label":54,"to":55},"AI Services","/services#ai-services",{"label":57,"to":58},"Support & Hosting","/service-groups/support",{"label":60,"to":61},"Engineering Days","/service-groups/flexible",{"label":63,"to":18},"All Services",{"title":65,"links":66},"Resources",[67,68,71,74],{"label":20,"to":21},{"label":69,"to":70},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":72,"to":73},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":75,"to":76},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","zah6y-SiK9sgHUHLooNDWRnD1y9bZIubOhUnmRVp2Ns",{"id":81,"contact":82,"descriptor":90,"extension":5,"fullName":91,"meta":92,"metrics":93,"name":103,"partners":104,"qualification":109,"socialMedia":117,"stem":134,"tagline":135,"team":136,"testimonials":146,"whySoftoft":156,"__hash__":169},"company_en/en/_data/company.yml",{"email":83,"appointmentUrl":40,"googleReviewsUrl":84,"address":85},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":86,"city":87,"zip":88,"country":89},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[94,97,100],{"value":95,"label":96},"5+","Years of ticket-system experience",{"value":98,"label":99},"5.0 ★","Rating on Google",{"value":101,"label":102},"100%","On-premise & privacy-first","Tobias Bück",[105],{"name":106,"description":107,"url":108},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":110,"intro":111,"bullets":112},"Who is this for?","Best fit for teams with clear ticket-system goals:",[113,114,115,116],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[118,122,126,130],{"platform":119,"url":120,"icon":121},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":123,"url":124,"icon":125},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":127,"url":128,"icon":129},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":131,"url":132,"icon":133},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","OTOBO & Znuny services",[137,141],{"name":103,"role":138,"image":139,"featured":140},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":142,"role":143,"image":144,"featured":145},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[147,152],{"text":148,"name":149,"role":150,"company":151},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":153,"name":154,"role":150,"company":155},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",[157,160,163,166],{"icon":158,"text":159},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":161,"text":162},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":164,"text":165},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":167,"text":168},"heroicons:user-20-solid","A direct line to the expert — no middlemen","tLYKnwE8UYo_gAWnXX3XaXl9Mju1RmlaWVbzP57w_1s",{"id":171,"title":172,"cta":173,"deliverables":176,"editions":182,"excluded":194,"extension":198,"faq":199,"included":212,"meta":217,"oneLiner":218,"order":219,"prerequisites":220,"price":224,"pricingSummary":225,"processSteps":226,"relatedProducts":247,"serviceGroup":251,"slug":252,"stem":253,"systems":254,"tags":257,"timeline":263,"variants":264,"whoFor":273,"__hash__":277},"services_en/en/_data/services/ticket-systems_email-sso-setup.yaml","Email & SSO Setup",{"primary":174,"secondary":175},"Request setup","Book 15-min call",[177,178,179,180,181],"OAuth2 email integration for incoming and/or outgoing mail","OpenID Connect SSO for agents and/or customers","Role/group mapping where applicable","Tested login and mail flows","Configuration documentation",[183,190],{"edition":184,"price":185,"scope":186},"Email Edition","990 €",[187,188,189],"OAuth2 email (Microsoft 365 / Google)","Configuration + testing","Documentation",{"edition":191,"price":185,"scope":192},"SSO Edition",[193,179,188,189],"OIDC SSO for agents and/or customers",[195,196,197],"Identity provider licensing or tenant setup","Complex multi-IdP federation (scoped separately)","Custom user-sync development beyond standard mapping","yaml",[200,203,206,209],{"q":201,"a":202},"Do you support Microsoft 365 and Google?","Yes. We configure OAuth2 mail for Microsoft 365 and Google, plus generic OpenID Connect providers for SSO.",{"q":204,"a":205},"Will local login still work?","Yes. We keep a local/fallback login available so you are never locked out during or after the rollout.",{"q":207,"a":208},"Can you map IdP groups to ticket-system roles?","Yes, standard role/group mapping is included. Complex custom synchronization can be scoped separately.",{"q":210,"a":211},"Do you have questions about email and SSO setup?","Feel free to contact us anytime by email at info@softoft.de or book a free intro call.",[213,214,215,216],"Provider app registration guidance","OAuth2 mail account configuration","OIDC login configuration + test","Fallback/local login retained for safety",{},"OAuth2 email and OpenID Connect single sign-on, configured correctly",70,[221,222,223],"Admin access to the ticket system","Access to your identity provider / mail tenant (or coordination with the admin)","Required app registrations / client credentials available","from 990 €",null,[227,232,237,242],{"title":228,"bullets":229},"Scoping",[230,231],"Confirm provider (Microsoft 365 / Google / generic OIDC)","Define scope: Email Edition or SSO Edition",{"title":233,"bullets":234},"Configuration",[235,236],"Set up app registration and credentials","Configure OAuth2 mail and/or OIDC login",{"title":238,"bullets":239},"Testing",[240,241],"Test login flows and mail send/receive","Verify role/group mapping",{"title":243,"bullets":244},"Handover",[245,246],"Documentation + recovery notes","Next steps and support options",[248],{"slug":249,"relationshipDescription":250},"openticketai","Secure authentication and reliable OAuth2 email keep ticket intake flowing into the system Open Ticket AI then classifies.","ticket-systems","email-sso-setup","en/_data/services/ticket-systems_email-sso-setup",[255,256],"otobo","znuny",[258,259,260,261,262],"email","oauth2","sso","openid-connect","authentication","2-5 days",{"otobo":265,"znuny":269},{"label":11,"notes":266},[267,268],"OAuth2 mail accounts and OpenID Connect support","Configured per current OTOBO release capabilities",{"label":14,"notes":270},[271,272],"OTRS-stack OAuth2 mail and SSO modules","Package availability verified during scoping",[274,275,276],"You need modern OAuth2 email (Microsoft 365 / Google) instead of legacy auth","You want single sign-on via OpenID Connect / your identity provider","You want authentication configured securely and documented","oXoZb3Qi2v_ns0pRNr935g97OZ1R7jULlajfvUuZymU",[279],{"id":280,"extension":5,"meta":281,"products":282,"stem":333,"__hash__":334},"products_en/en/_data/products.yml",{},[283],{"id":284,"name":106,"tagline":285,"description":286,"url":108,"features":287,"benefits":312,"targetAudience":318,"integrations":322},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[288,292,296,300,304,308],{"title":289,"description":290,"icon":291},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":293,"description":294,"icon":295},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":297,"description":298,"icon":299},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":301,"description":302,"icon":303},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":305,"description":306,"icon":307},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":309,"description":310,"icon":311},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[313,314,315,316,317],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[319,320,321],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[323,325,327,330],{"name":11,"description":324},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":14,"description":326},"Seamless connection to Znuny for automated ticket handling.",{"name":328,"description":329},"Zammad","Integration into Zammad Ticketsystem",{"name":331,"description":332},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1792159105918]