[{"data":1,"prerenderedAt":337},["ShallowReactive",2],{"navbar-en":3,"footer-en":31,"company-en":80,"service-detail-en-custom-model-synthetic":170,"service-detail-products-en":280},{"id":4,"extension":5,"items":6,"meta":28,"stem":29,"__hash__":30},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19,22,25],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"OTOBO","/otobo",{"label":14,"to":15},"Znuny","/znuny",{"label":17,"to":18},"Services","/services",{"label":20,"to":21},"Blog","/blogs",{"label":23,"to":24},"Booking","/booking",{"label":26,"to":27},"Contact","/contact",{},"en/_data/navbar","xqkib9bDeJPYJsC9jIxXQqj56E5RaVZ-KlqlwfofCgI",{"id":32,"columns":33,"extension":5,"meta":77,"stem":78,"__hash__":79},"footer_en/en/_data/footer.yml",[34,47,64],{"title":35,"links":36},"Company",[37,38,41,44],{"label":26,"to":27},{"label":39,"to":40},"Book appointment","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":42,"to":43},"Impressum","/contact/impressum",{"label":45,"to":46},"Data Privacy","/contact/dataprivacy",{"title":17,"links":48},[49,51,53,56,59,62],{"label":50,"to":12},"OTOBO services",{"label":52,"to":15},"Znuny services",{"label":54,"to":55},"AI Services","/services#ai-services",{"label":57,"to":58},"Support & Hosting","/service-groups/support",{"label":60,"to":61},"Engineering Days","/service-groups/flexible",{"label":63,"to":18},"All Services",{"title":65,"links":66},"Resources",[67,68,71,74],{"label":20,"to":21},{"label":69,"to":70},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":72,"to":73},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":75,"to":76},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","zah6y-SiK9sgHUHLooNDWRnD1y9bZIubOhUnmRVp2Ns",{"id":81,"contact":82,"descriptor":90,"extension":5,"fullName":91,"meta":92,"metrics":93,"name":103,"partners":104,"qualification":109,"socialMedia":117,"stem":134,"tagline":135,"team":136,"testimonials":146,"whySoftoft":156,"__hash__":169},"company_en/en/_data/company.yml",{"email":83,"appointmentUrl":40,"googleReviewsUrl":84,"address":85},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":86,"city":87,"zip":88,"country":89},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[94,97,100],{"value":95,"label":96},"5+","Years of ticket-system experience",{"value":98,"label":99},"5.0 ★","Rating on Google",{"value":101,"label":102},"100%","On-premise & privacy-first","Tobias Bück",[105],{"name":106,"description":107,"url":108},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":110,"intro":111,"bullets":112},"Who is this for?","Best fit for teams with clear ticket-system goals:",[113,114,115,116],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[118,122,126,130],{"platform":119,"url":120,"icon":121},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":123,"url":124,"icon":125},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":127,"url":128,"icon":129},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":131,"url":132,"icon":133},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","OTOBO & Znuny services",[137,141],{"name":103,"role":138,"image":139,"featured":140},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":142,"role":143,"image":144,"featured":145},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[147,152],{"text":148,"name":149,"role":150,"company":151},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":153,"name":154,"role":150,"company":155},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",[157,160,163,166],{"icon":158,"text":159},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":161,"text":162},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":164,"text":165},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":167,"text":168},"heroicons:user-20-solid","A direct line to the expert — no middlemen","tLYKnwE8UYo_gAWnXX3XaXl9Mju1RmlaWVbzP57w_1s",{"id":171,"title":172,"cta":173,"deliverables":176,"editions":181,"excluded":205,"extension":208,"faq":209,"included":225,"meta":229,"oneLiner":230,"order":231,"prerequisites":232,"price":236,"pricingSummary":237,"processSteps":238,"relatedProducts":259,"serviceGroup":263,"slug":264,"stem":265,"systems":266,"tags":268,"timeline":274,"variants":237,"whoFor":275,"__hash__":279},"services_en/en/_data/services/model-development_custom-tags-model-synthetic.yaml","AI Model Development",{"primary":174,"secondary":175},"Request custom model","Book 15-min call",[177,178,179,180],"Custom AI model specification aligned to your workflow","Training or fine-tuning pipeline (synthetic-first and/or real-data as scoped)","Evaluation report with metrics, failure modes, and recommendations","Deployment-ready model artifact",[182,190,198],{"edition":183,"price":184,"scope":185},"Small","4 000 €",[186,187,188,189],"Focused single-task model or one fine-tuning run","Clear acceptance metrics","Baseline training + evaluation","Deployment-ready artifact + short docs",{"edition":191,"price":192,"scope":193},"Standard","15 000 €",[194,195,196,197],"Fuller training & evaluation cycle","Synthetic-first or hybrid data path","One optimization / tuning round","Evaluation report + integration guidance",{"edition":199,"price":200,"scope":201},"Enterprise","On request",[202,203,204],"Complex or multi-model programs","Real-data alignment, custom metrics, constraints","Scoped proposal after discovery",[206,207],"Long-term MLOps / monthly maintenance (see Support)","Large-scale data annotation operations unless scoped separately","yaml",[210,213,216,219,222],{"q":211,"a":212},"Which edition should I start with?","Small is for a focused first model or a single fine-tuning run with limited scope. Standard covers a fuller training, evaluation, and optimization cycle. Enterprise is for complex, multi-model, or heavily constrained programs.",{"q":214,"a":215},"Is fine-tuning a separate service?","No. Fine-tuning, evaluation, and optimization are part of AI Model Development — scoped into the edition that fits your goals.",{"q":217,"a":218},"Will synthetic-only match our real tickets?","Often good for first production versions; hybridization improves alignment if you can provide samples.",{"q":220,"a":221},"Do you train on-prem?","Possible depending on constraints; otherwise we define a compliant processing setup.",{"q":223,"a":224},"Do you have questions about model development?","Feel free to contact us anytime by email at info@softoft.de or book a free intro call.",[226,227,228],"Model iteration within the chosen edition","Optimization round where the edition includes it","Deployment guidance",{},"Train, fine-tune, evaluate, and optimize models for your ticket workflows",60,[233,234,235],"Clear task definition, expected inputs, and target outputs","Acceptance metrics (precision/recall targets or business KPIs)","For larger editions: sample data access or synthetic-data pack as agreed","from 4 000 €",null,[239,244,249,254],{"title":240,"bullets":241},"Task + Metrics",[242,243],"Define model task and acceptance metrics","Define evaluation set strategy",{"title":245,"bullets":246},"Data + Training",[247,248],"Prepare or generate training data","Train or fine-tune and validate the model",{"title":250,"bullets":251},"Evaluation + Optimization",[252,253],"Report metrics and failure modes","Tune thresholds, config, or parameters within scope",{"title":255,"bullets":256},"Delivery",[257,258],"Deliver model + docs","Integration guidance",[260],{"slug":261,"relationshipDescription":262},"openticketai","This service develops and fine-tunes custom AI models that can complement or specialize Open Ticket AI for your ticket 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Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[290,294,298,302,306,310],{"title":291,"description":292,"icon":293},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":295,"description":296,"icon":297},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":299,"description":300,"icon":301},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":303,"description":304,"icon":305},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":307,"description":308,"icon":309},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":311,"description":312,"icon":313},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[315,316,317,318,319],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[321,322,323],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[325,327,329,332],{"name":11,"description":326},"Full integration with OTOBO ticket system via APIs and webhooks.",{"name":14,"description":328},"Seamless connection to Znuny for automated ticket handling.",{"name":330,"description":331},"Zammad","Integration into Zammad Ticketsystem",{"name":333,"description":334},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",1792159102676]