[{"data":1,"prerenderedAt":311},["ShallowReactive",2],{"navbar-en":3,"footer-en":31,"company-en":80,"service-detail-en-agent-skin":170,"service-detail-products-en":254},{"id":4,"extension":5,"items":6,"meta":28,"stem":29,"__hash__":30},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19,22,25],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"OTOBO","/otobo",{"label":14,"to":15},"Znuny","/znuny",{"label":17,"to":18},"Services","/services",{"label":20,"to":21},"Blog","/blogs",{"label":23,"to":24},"Booking","/booking",{"label":26,"to":27},"Contact","/contact",{},"en/_data/navbar","xqkib9bDeJPYJsC9jIxXQqj56E5RaVZ-KlqlwfofCgI",{"id":32,"columns":33,"extension":5,"meta":77,"stem":78,"__hash__":79},"footer_en/en/_data/footer.yml",[34,47,64],{"title":35,"links":36},"Company",[37,38,41,44],{"label":26,"to":27},{"label":39,"to":40},"Book appointment","https://calendar.app.google/fXPHuhqQvx9Gf4LT9",{"label":42,"to":43},"Impressum","/contact/impressum",{"label":45,"to":46},"Data Privacy","/contact/dataprivacy",{"title":17,"links":48},[49,51,53,56,59,62],{"label":50,"to":12},"OTOBO services",{"label":52,"to":15},"Znuny services",{"label":54,"to":55},"AI Services","/services#ai-services",{"label":57,"to":58},"Support & Hosting","/service-groups/support",{"label":60,"to":61},"Engineering Days","/service-groups/flexible",{"label":63,"to":18},"All Services",{"title":65,"links":66},"Resources",[67,68,71,74],{"label":20,"to":21},{"label":69,"to":70},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":72,"to":73},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":75,"to":76},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","zah6y-SiK9sgHUHLooNDWRnD1y9bZIubOhUnmRVp2Ns",{"id":81,"contact":82,"descriptor":90,"extension":5,"fullName":91,"meta":92,"metrics":93,"name":103,"partners":104,"qualification":109,"socialMedia":117,"stem":134,"tagline":135,"team":136,"testimonials":146,"whySoftoft":156,"__hash__":169},"company_en/en/_data/company.yml",{"email":83,"appointmentUrl":40,"googleReviewsUrl":84,"address":85},"info@softoft.de","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":86,"city":87,"zip":88,"country":89},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[94,97,100],{"value":95,"label":96},"5+","Years of ticket-system experience",{"value":98,"label":99},"5.0 ★","Rating on Google",{"value":101,"label":102},"100%","On-premise & privacy-first","Tobias Bück",[105],{"name":106,"description":107,"url":108},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":110,"intro":111,"bullets":112},"Who is this for?","Best fit for teams with clear ticket-system goals:",[113,114,115,116],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[118,122,126,130],{"platform":119,"url":120,"icon":121},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":123,"url":124,"icon":125},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":127,"url":128,"icon":129},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":131,"url":132,"icon":133},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","OTOBO & Znuny services",[137,141],{"name":103,"role":138,"image":139,"featured":140},"Founder — OTOBO, Znuny & AI automation","/images/tobias-bueck.jpg",true,{"name":142,"role":143,"image":144,"featured":145},"Constanze Krishnaratne","Client communication, calls & video meetings · CEO Open Ticket AI","/images/constanze_krishnaratne_blue.png",false,[147,152],{"text":148,"name":149,"role":150,"company":151},"Tobi did some fine-tuning on our OTOBO ticket system. It was quick and uncomplicated. He knows what he is doing and implements it with creative solutions. Would do it again any time. Thank you!","Dennis Lohmann","Google review","",{"text":153,"name":154,"role":150,"company":155},"Softoft helped us (Vianova Service GmbH) set up the OTOBO ticket system. Everything worked out well.","Reinhard Sczech","Vianova Service GmbH",[157,160,163,166],{"icon":158,"text":159},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":161,"text":162},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":164,"text":165},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":167,"text":168},"heroicons:user-20-solid","A direct line to the expert — no middlemen","tLYKnwE8UYo_gAWnXX3XaXl9Mju1RmlaWVbzP57w_1s",{"id":171,"title":172,"cta":173,"deliverables":176,"editions":180,"excluded":181,"extension":184,"faq":185,"gallery":195,"included":212,"meta":216,"oneLiner":217,"order":218,"prerequisites":219,"price":222,"pricingSummary":180,"processSteps":223,"relatedProducts":180,"serviceGroup":238,"slug":239,"stem":240,"systems":241,"tags":243,"timeline":248,"variants":180,"whoFor":249,"__hash__":253},"services_en/en/_data/services/ticket-systems_agent-skin.yaml","Modern UI for OTOBO",{"primary":174,"secondary":175},"Request the skin","Book a 15-minute call",[177,178,179],"Four skins: Modern UI Blue, Modern UI Green, Modern UI Gray, and Modern UI Red","Installation on the agent interface","A short note on how agents switch color",null,[182,14,183],"Customer portal","A custom logo or colors beyond the four accents","yaml",[186,189,192],{"q":187,"a":188},"Can agents use different colors?","Yes. Each color is its own skin. In personal preferences an agent chooses Modern UI Blue, Modern UI Green, Modern UI Gray, or Modern UI Red.",{"q":190,"a":191},"Does the layout change with the color?","No. Spacing, cards, and the header shape stay the same. The header, links, and buttons take the accent.",{"q":193,"a":194},"Is the skin available for Znuny?","Not yet. 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