Model Development

Custom AI models tailored to your ticket data and workflows.

Develop bespoke AI models specifically trained on your ticket data patterns, business rules, and customer service requirements. Our model development service includes data analysis, feature engineering, model training, validation, and deployment. We create specialized models for classification, prioritization, sentiment analysis, and automated responses that align perfectly with your business processes.

Custom Tag Model

Synthetic Training Focus

from 20 000 €4-8 weeks
generic
modelcustom-tagstraining

Who it’s for

  • You have a custom taxonomy and want a dedicated tagging model
  • You want fast iteration using synthetic-first training

Deliverables

  • Custom tag definitions aligned to your workflow
  • Synthetic-first training pipeline
  • Evaluation report with metrics
  • Deployment-ready model artifact

Prerequisites

  • Custom tag schema and definitions
  • Acceptance metrics (precision/recall targets or business KPIs)

Included

  • One model iteration round
  • Deployment guidance

Excluded

  • Long-term MLOps program (separate)

Editions

Pro · 20 000 €

Process

1Taxonomy + Metrics
  • •Define tags + acceptance metrics
  • •Define evaluation set strategy
2Data + Training
  • •Generate training data
  • •Train and validate model
3Evaluation
  • •Report metrics
  • •Identify failure modes
4Delivery
  • •Deliver model + docs
  • •Integration guidance

FAQ

Request custom modelBook 15-min call

Custom Tag Model

Real Data Training

Starting at 30 000 €6-12 weeks
generic
modelreal-dataevaluation

Who it’s for

  • You want maximum alignment with real-world ticket patterns
  • You have 10k-50k+ labeled tickets (or want support building them)
  • You require custom evaluation metrics and optimization

Deliverables

  • Dataset preparation (cleaning, schema alignment)
  • Model training + evaluation
  • Accuracy optimization against acceptance metrics
  • Deployment-ready model artifact

Prerequisites

  • Data access + DPA/processing agreement if required
  • Labeling rules and ground truth approach

Included

  • Custom evaluation metrics
  • One optimization round

Excluded

  • Large-scale labeling operations by us (unless separately scoped)

Editions

Enterprise · Starting at 30 000 €

Process

1Dataset Readiness
  • •Assess data quality
  • •Define labeling and splits
2Training + Eval
  • •Train model
  • •Run evaluation
3Optimization
  • •Tune thresholds/prompts
  • •Failure mode analysis
4Delivery
  • •Deliver model + report
  • •Integration guidance

FAQ

Request enterprise modelBook 15-min call

Custom Development

Special Requirements

Quote-basedvariable
generic
customengineering

Who it’s for

  • You have non-standard requirements not covered by packages
  • You need architecture work, long-term programs, or bespoke constraints

Deliverables

  • Scope definition + proposal
  • Bespoke implementation

Included

  • Quote-based planning

Excluded

  • Anything not explicitly in the proposal

Editions

Custom

Process

1Discovery
  • •Requirements and constraints
  • •Success metrics
2Proposal
  • •Plan, timeline, pricing
3Implementation
  • •Build and validate
4Handover
  • •Docs and support options

FAQ

Request proposalBook 15-min call