Integration

Connect Open Ticket AI with your existing ticket system stack.

Our integration services ensure seamless connectivity between Open Ticket AI and your existing infrastructure. We support major ticket systems including OTOBO, Znuny, OTRS, and custom solutions. Our team handles API configurations, data mapping, authentication setup, and workflow synchronization to ensure your AI-powered ticket processing works flawlessly with your current systems.

Integration Package

Standard Stack Integration

from 2 000 €3-7 days
otoboznunyzammad
go-liveon-premintegration

Who it’s for

  • You run OTOBO, Znuny, or Zammad and want AI tagging in production quickly
  • You need a clean handover with working triggers and mapping
  • You want fixed-price scope with low coordination effort

Deliverables

  • Connect Open Ticket AI to one ticket system
  • Map tags to technical fields (queue/category/priority/custom fields)
  • Configure triggers (e.g., on ticket creation/update)
  • Smoke tests with real examples
  • Handover checklist + short documentation

Prerequisites

  • Admin access to ticket system (UI) + API/Webservice access if required
  • One test account + test queue for validation
  • Network access between ticket system and OTAI (VPN or allowlist)

Included

  • 1 environment (prod) or prod + simple staging if available
  • Standard auth (token/basic/standard webservice)
  • Basic monitoring hooks (health endpoint + log location)

Excluded

  • Custom UI development inside the ticket system
  • Complex SSO/IdP rollouts
  • Deep data cleanup / labeling projects

Editions

Starter · 2 000 €Pro · 3 000 €

Process

1Kickoff + Access
  • •Confirm target system + integration path
  • •Collect access, endpoints, test tickets
2Mapping + Trigger Setup
  • •Field mapping and tag routing
  • •Trigger configuration and first runs
3Validation
  • •Test cases + edge cases
  • •Fixes and tuning inside scope
4Handover
  • •Docs + runbook
  • •Next steps (automation pack, tuning, support)

FAQ

Request integrationBook 15-min call

Integration Package

Enterprise / Custom Integration

Starting at 5 000 €2-6 weeks
jirazendeskfreshdeskservicenow
enterpriseintegrationadapters

Who it’s for

  • You need AI tagging in systems with non-standard APIs or enterprise constraints
  • You require custom adapters and deeper validation
  • You want an integration plan that scales across teams/projects

Deliverables

  • Integration design + adapter implementation
  • Field mapping and trigger strategy
  • Validation plan + acceptance test results
  • Enterprise-ready handover docs

Prerequisites

  • API docs + sandbox environment (preferred)
  • Auth method details (OAuth/SSO/token)
  • Sample payloads + required field mapping

Included

  • One primary system integration
  • Basic observability (logs + metrics endpoints where possible)
  • One iteration round based on validation results

Excluded

  • Company-wide rollout project management
  • Large-scale historical backfill unless scoped separately

Editions

Enterprise · Starting at 5 000 €

Process

1Discovery
  • •API constraints and auth method
  • •Mapping and trigger design
2Adapter Build
  • •Implement adapter and mapping layer
  • •Integrate into OTAI/OTA pipeline
3Validation
  • •Acceptance suite
  • •Fixes and hardening
4Handover
  • •Docs + runbook
  • •Optional support plan

FAQ

Request enterprise integrationBook 15-min call