[{"data":1,"prerenderedAt":265},["ShallowReactive",2],{"navbar-en":3,"footer-en":25,"company-en":71,"ota-products-en":158,"ota-service-groups-en":217},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_en/en/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Home","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Booking","/booking",{"label":20,"to":21},"Contact","/contact",{},"en/_data/navbar","0s4EZWfFOzJefxw_XvqUtNphYWEmsyUdeXrL4zEnryI",{"id":26,"columns":27,"extension":5,"meta":68,"stem":69,"__hash__":70},"footer_en/en/_data/footer.yml",[28,38,54],{"title":29,"links":30},"Company",[31,32,35],{"label":20,"to":21},{"label":33,"to":34},"Impressum","/contact/impressum",{"label":36,"to":37},"Data Privacy","/contact/dataprivacy",{"title":11,"links":39},[40,43,46,49,52],{"label":41,"to":42},"Ticket Systems (OTOBO & Znuny)","/service-groups/ticket-systems",{"label":44,"to":45},"AI Services","/services#ai-services",{"label":47,"to":48},"Support & Hosting","/service-groups/support",{"label":50,"to":51},"Engineering Days","/service-groups/flexible",{"label":53,"to":12},"All Services",{"title":55,"links":56},"Resources",[57,59,62,65],{"label":14,"to":58},"/blog",{"label":60,"to":61},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":63,"to":64},"Znuny Docs","https://znuny-docs.softoft.de/en/",{"label":66,"to":67},"OpenITSMHub","https://openitsmhub.com",{},"en/_data/footer","EOGiSGXXzb1NDA1NJvk2483aI4KLPCglbynPMxJZ-gM",{"id":72,"contact":73,"descriptor":82,"extension":5,"fullName":83,"meta":84,"metrics":85,"name":98,"partners":99,"qualification":104,"socialMedia":112,"stem":129,"tagline":130,"testimonials":131,"whySoftoft":144,"__hash__":157},"company_en/en/_data/company.yml",{"email":74,"appointmentUrl":75,"googleReviewsUrl":76,"address":77},"info@softoft.de","https://calendar.app.google/fXPHuhqQvx9Gf4LT9","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":78,"city":79,"zip":80,"country":81},"Am Judensand 7","Mainz","55122","Germany","Ticket System & AI Automation","Softoft Tobias Bück Einzelunternehmen",{},[86,89,92,95],{"value":87,"label":88},"5+","Years of ticket-system experience",{"value":90,"label":91},"5.0 ★","Rating on Google",{"value":93,"label":94},"Top 1000","Kaggle Datasets worldwide",{"value":96,"label":97},"100%","On-premise & privacy-first","Tobias Bück",[100],{"name":101,"description":102,"url":103},"Open Ticket AI","AI-powered ticket classification and routing for on-prem OTOBO/Znuny via REST APIs and Python SDKs","https://openticketai.com",{"heading":105,"intro":106,"bullets":107},"Who is this for?","Best fit for teams with clear ticket-system goals:",[108,109,110,111],"On-premise ticket systems","OTOBO or Znuny teams","REST APIs & Python SDK integrations",">500 tickets per month or AI automation plans",[113,117,121,125],{"platform":114,"url":115,"icon":116},"LinkedIn","https://www.linkedin.com/company/softoft-it-services/","fa-brands:linkedin",{"platform":118,"url":119,"icon":120},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":122,"url":123,"icon":124},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":126,"url":127,"icon":128},"Medium","https://medium.com/@softoft","fa-brands:medium","en/_data/company","Your Partner for On-Prem Ticket Automation & AI",[132,137,141],{"text":133,"name":134,"role":135,"company":136},"Tobi did some fine-tuning on our OTOBO ticket system. 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Happy to work with them again!","Jochen Petersen",[145,148,151,154],{"icon":146,"text":147},"heroicons:star-20-solid","Less manual triage — your team replies faster",{"icon":149,"text":150},"heroicons:rocket-launch-20-solid","Live in weeks, not months",{"icon":152,"text":153},"heroicons:shield-check-20-solid","Your data never leaves your servers",{"icon":155,"text":156},"heroicons:user-20-solid","A direct line to the expert — no middlemen","4ybQcZov1bdfjDMPhJjfYr_SrSBATncI9Z8P9mqP32k",[159],{"id":160,"extension":5,"meta":161,"products":162,"stem":215,"__hash__":216},"products_en/en/_data/products.yml",{},[163],{"id":164,"name":101,"tagline":165,"description":166,"url":103,"features":167,"benefits":192,"targetAudience":198,"integrations":202},"open-ticket-ai","On Premise Ticket AI","Open Ticket AI revolutionizes ticket management by leveraging advanced AI to automatically classify and route support tickets. \nDesigned specifically for Open Source Ticketsystems, it integrates seamlessly to enhance efficiency, reduce response times, \nand ensure tickets reach the right agents faster.\n",[168,172,176,180,184,188],{"title":169,"description":170,"icon":171},"AI-Powered Classification","Uses machine learning to accurately categorize tickets based on content, priority, and context.","fa-solid:brain",{"title":173,"description":174,"icon":175},"REST API & Python SDK","Native OTOBO and Znuny integration via REST APIs and Python SDKs — minimal configuration, full on-prem control.","fa-solid:plug",{"title":177,"description":178,"icon":179},"Automated Routing","Routes tickets to appropriate teams or agents based on predefined rules and AI insights.","fa-solid:route",{"title":181,"description":182,"icon":183},"Real-time Processing","Processes tickets in real-time for immediate action and improved SLA compliance.","fa-solid:bolt",{"title":185,"description":186,"icon":187},"Customizable Models","Train and customize AI models to fit your specific ticket taxonomy and workflows.","fa-solid:cogs",{"title":189,"description":190,"icon":191},"Analytics Dashboard","Provides insights into ticket trends, performance metrics, and system efficiency.","fa-solid:chart-bar",[193,194,195,196,197],"Reduce manual triage time by up to 70%","Improve first-contact resolution rates","Enhance customer satisfaction with faster responses","Scale support operations without proportional headcount increases","Maintain consistent ticket handling across teams",[199,200,201],"IT service management teams using OTOBO or Znuny","Companies with high ticket volumes seeking automation","Organizations looking to improve support efficiency",[203,206,209,212],{"name":204,"description":205},"OTOBO","Full integration with OTOBO ticket system via APIs and webhooks.",{"name":207,"description":208},"Znuny","Seamless connection to Znuny for automated ticket handling.",{"name":210,"description":211},"Zammad","Integration into Zammad Ticketsystem",{"name":213,"description":214},"Custom Systems","API-based integration with other ticket systems upon request.","en/_data/products","WeBc9IShh32d3IqibMD1o8r0RSEF75lD5oURvDPeaBE",{"id":218,"extension":219,"meta":220,"serviceGroups":221,"stem":263,"__hash__":264},"serviceGroups_en/en/_data/serviceGroups.yaml","yaml",{},[222,228,235,241,247,253,259],{"id":223,"title":224,"description":225,"detailedDescription":226,"pillar":223,"order":227},"ticket-systems","Ticket System Services (OTOBO & Znuny)","Setup, migration, health checks, and performance tuning for OTOBO & Znuny.","Get OTOBO or Znuny running reliably — from greenfield installation and migrations (OTRS, Jira, or other systems) to health checks and performance tuning. 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