[{"data":1,"prerenderedAt":814},["ShallowReactive",2],{"navbar-de":3,"footer-de":25,"company-de":65,"blog-post-de-otobo-11-1":152},{"id":4,"extension":5,"items":6,"meta":22,"stem":23,"__hash__":24},"navbar_de/de/_data/navbar.yml","yml",[7,10,13,16,19],{"label":8,"to":9},"Startseite","/",{"label":11,"to":12},"Services","/services",{"label":14,"to":15},"Blog","/blogs",{"label":17,"to":18},"Buchung","/booking",{"label":20,"to":21},"Kontakt","/contact",{},"de/_data/navbar","o8D6u3OMiKGLNDfXGblf6vurGc32IWmjb7wmM8vWqZE",{"id":26,"columns":27,"extension":5,"meta":62,"stem":63,"__hash__":64},"footer_de/de/_data/footer.yml",[28,38,48],{"title":29,"links":30},"Unternehmen",[31,32,35],{"label":20,"to":21},{"label":33,"to":34},"Impressum","/contact/impressum",{"label":36,"to":37},"Datenschutz","/contact/dataprivacy",{"title":11,"links":39},[40,42,45],{"label":41,"to":12},"Alle Services",{"label":43,"to":44},"Consulting","/services#integration",{"label":46,"to":47},"Support","/services#flexible",{"title":49,"links":50},"Ressourcen",[51,53,56,59],{"label":14,"to":52},"/blog",{"label":54,"to":55},"OTOBO Docs","https://otobo-docs.softoft.de",{"label":57,"to":58},"Znuny Docs","https://znuny-docs.softoft.de/de/",{"label":60,"to":61},"OpenITSMHub","https://openitsmhub.com",{},"de/_data/footer","Tp02lrrTOp_v1BfekZNc_IGdSWWOPBpavICb3a2mRAg",{"id":66,"contact":67,"descriptor":76,"extension":5,"fullName":77,"meta":78,"metrics":79,"name":92,"partners":93,"qualification":98,"socialMedia":106,"stem":123,"tagline":124,"testimonials":125,"whySoftoft":138,"__hash__":151},"company_de/de/_data/company.yml",{"email":68,"appointmentUrl":69,"googleReviewsUrl":70,"address":71},"tab@softoft.de","https://calendar.app.google/fXPHuhqQvx9Gf4LT9","https://www.google.com/maps/place/SoftOft/@50.0040865,8.2451374,17z/data=!3m1!4b1!4m6!3m5!1s0x47bd97c3c5e853d3:0x63a648317d57a53d!8m2!3d50.0040865!4d8.2451374!16s%2Fg%2F11rg8q5d69",{"street":72,"city":73,"zip":74,"country":75},"Am Judensand 7","Mainz","55122","Deutschland","Ticketsystem Services","Softoft Tobias Bück Einzelunternehmen",{},[80,83,86,89],{"value":81,"label":82},"5+","Jahre Ticketsystem-Erfahrung",{"value":84,"label":85},"5,0 ★","Bewertung auf Google",{"value":87,"label":88},"Top 1000","Kaggle Datasets weltweit",{"value":90,"label":91},"100%","On-Premise & datenschutzkonform","Tobias Bück",[94],{"name":95,"description":96,"url":97},"Open Ticket AI","KI-gestützte Ticket-Klassifizierung und -Routing für On-Premise-OTOBO/Znuny über REST-APIs und Python SDKs","https://openticketai.com",{"heading":99,"intro":100,"bullets":101},"Für wen ist das geeignet?","Ideal für Teams mit klaren Ticket-System-Zielen:",[102,103,104,105],"On-Premise-Ticketsysteme","OTOBO- oder Znuny-Teams","REST-API- & Python-SDK-Integrationen",">500 Tickets/Monat oder KI-Automatisierungspläne",[107,111,115,119],{"platform":108,"url":109,"icon":110},"LinkedIn","https://www.linkedin.com/company/softoft/","fa-brands:linkedin",{"platform":112,"url":113,"icon":114},"GitHub","https://github.com/Softoft","fa-brands:github",{"platform":116,"url":117,"icon":118},"Kaggle","https://www.kaggle.com/tobiasbueck","simple-icons:kaggle",{"platform":120,"url":121,"icon":122},"Medium","https://medium.com/@softoft","fa-brands:medium","de/_data/company","Ihr Partner für On-Premise-Ticket-Automatisierung & KI",[126,131,135],{"text":127,"name":128,"role":129,"company":130},"Tobi hat uns in Bezug auf unser Ticketsystem OTOBO einiges an Fine-Tuning vorgenommen. Das ging schnell und unkompliziert. Er weiß was er tut und setzt dies mit kreativen Lösungsansätzen um. Jederzeit wieder. Vielen Dank.","Dennis Lohmann","Google-Rezension","",{"text":132,"name":133,"role":129,"company":134},"Softoft hat uns (Vianova Service GmbH) bei der Einrichtung des OTOBO Ticketsystems geholfen. Es hat alles gut funktioniert.","Reinhard Sczech","Vianova Service GmbH",{"text":136,"name":137,"role":129,"company":130},"SoftOft hat uns bei der Weiterentwicklung unserer Webseite geholfen. Schnell, unkompliziert, preiswert! Gerne wieder!","Jochen Petersen",[139,142,145,148],{"icon":140,"text":141},"heroicons:star-20-solid","Weniger manuelles Sortieren — Ihr Team antwortet schneller",{"icon":143,"text":144},"heroicons:rocket-launch-20-solid","In Wochen produktiv, nicht in Monaten",{"icon":146,"text":147},"heroicons:shield-check-20-solid","Ihre Daten verlassen nie Ihre Server",{"icon":149,"text":150},"heroicons:user-20-solid","Direkter Draht zum Experten — ohne Zwischeninstanzen","y0Fwk-AD0gPXkSNknAQ7UpjRjO6TtVDAmJpwdp3rIXQ",{"id":153,"title":154,"author":155,"blogId":156,"body":157,"description":801,"extension":802,"externalUrl":803,"layout":803,"mainImage":804,"meta":805,"mobileImage":804,"navigation":806,"order":807,"path":808,"publishedAt":803,"seo":809,"stem":810,"tags":811,"__hash__":813},"blog_de/de/blog/otobo-11-1.md","OTOBO 11.1 Beta: Neuigkeiten — Ticket-Bearbeitung, Prozessmanagement & Integration","Tobias Bueck","otobo-11-1",{"type":158,"value":159,"toc":774},"minimark",[160,164,186,210,215,255,259,262,267,287,291,306,310,316,320,327,331,334,388,394,398,405,412,416,420,427,431,437,441,452,468,472,476,494,498,515,525,529,532,567,573,577,591,595,598,630,647,651,729,735,739,765,768],[161,162,154],"h1",{"id":163},"otobo-111-beta-neuigkeiten-ticket-bearbeitung-prozessmanagement-integration",[165,166,167,171,172,175,176,181,182,185],"p",{},[168,169,170],"strong",{},"OTOBO 11.1"," liegt als ",[168,173,174],{},"Beta-Release"," vor (24. Juni 2026). Während ",[177,178,180],"a",{"href":179},"/de/blog/otobo-version-11","OTOBO Version 11"," die neue CMDB, dynamische Felder und den Docker-first-Ansatz etabliert hat, konzentriert sich 11.1 auf ",[168,183,184],{},"Quality-of-Life-Verbesserungen"," dort, wo Agenten und Admins den Großteil ihrer Zeit verbringen: Ticket-Bearbeitung, Prozessmodellierung, Sicherheit und Integration.",[187,188,189],"blockquote",{},[165,190,191,194,195,198,199,202,203,209],{},[168,192,193],{},"Release-Status:"," 11.1 ist Beta. Produktivsysteme sollten auf der stabilen ",[168,196,197],{},"11.0.x","-Linie bleiben (aktuell: ",[168,200,201],{},"11.0.16",", April 2026), bis 11.1 stable erscheint. Offizielle Release Notes: ",[177,204,208],{"href":205,"rel":206},"https://otobo.io/en/otobo-11-1-beta/",[207],"nofollow","otobo.io/en/otobo-11-1-beta",".",[211,212,214],"h2",{"id":213},"highlights-auf-einen-blick","Highlights auf einen Blick",[216,217,218,225,231,237,243,249],"ul",{},[219,220,221,224],"li",{},[168,222,223],{},"Ticket-Bearbeitung"," — erweiterte Elasticsearch-Suche, Similar-Tickets-Widget, Artikel bearbeiten/anheften im Core, parallele Listenfilter",[219,226,227,230],{},[168,228,229],{},"Prozessmanagement"," — Namespaces, global vs. prozessspezifisch, Not/Any/All-Übergangslogik",[219,232,233,236],{},[168,234,235],{},"Dynamische Felder"," — stärkere Referenz-Lenses und Sets; weniger Kontextwechsel in der Ticket-Ansicht",[219,238,239,242],{},[168,240,241],{},"Sicherheit & Auth"," — OAuth-Token-Verwaltung, OpenID Connect SSO, verschlüsselte DB-Anbindung (DBD::MariaDB)",[219,244,245,248],{},[168,246,247],{},"Integration"," — multipart-Web-Services, Konfigurations- und Objekt-Import/Export im Core",[219,250,251,254],{},[168,252,253],{},"Pakete"," — mehrere frühere Add-ons im Standard integriert (Elasticsearch-Extension, Artikelbearbeitung, Prozess-Templates u. a.)",[211,256,258],{"id":257},"ticket-bearbeitung-besserer-überblick-schnellere-ergebnisse","Ticket-Bearbeitung — besserer Überblick, schnellere Ergebnisse",[165,260,261],{},"Agenten verbringen den Großteil des Tages in Tickets. 11.1 zielt genau auf diesen Workflow.",[263,264,266],"h3",{"id":265},"elasticsearch-suche-auf-neuem-niveau","Elasticsearch — Suche auf neuem Niveau",[165,268,269,270,273,274,278,279,282,283,286],{},"Die ",[168,271,272],{},"Elasticsearch-Extension ist jetzt Teil des Cores",". Die Suche unterstützt zusätzliche Dialoge, feldbasierte Abfragen und erweiterte Syntax — z. B. ",[275,276,277],"code",{},"Title:Test* AND Body:Test*"," oder boolesche Operatoren mit ",[275,280,281],{},"AND"," / ",[275,284,285],{},"NOT",". Teams mit Elasticsearch sollten sofort präzisere, parallele Suche merken.",[263,288,290],{"id":289},"similar-tickets-widget","Similar-Tickets-Widget",[165,292,293,294,297,298,305],{},"Ein neues ",[168,295,296],{},"Similar-Tickets","-Widget in der Ticket-Ansicht zeigt verwandte Tickets per Elasticsearch — ohne manuelles Durchsuchen der Historie. Rother OSS weist darauf hin, dass dies eine der Aufgaben ist, die künftig von ",[168,299,300],{},[177,301,304],{"href":302,"rel":303},"https://otobo.io/en/otobo-is-becoming-ai-powered/",[207],"OTOBO AI (Rotobo)"," übernommen werden soll — mit breiterem Release geplant für September 2026.",[263,307,309],{"id":308},"artikelbearbeitung-im-core","Artikelbearbeitung im Core",[165,311,312,315],{},[168,313,314],{},"Extended Article Edit"," ist im Standard integriert. Agenten können Artikel direkt in der Ticket-Ansicht bearbeiten, löschen oder anheften — inklusive Zeiterfassung bei Bearbeitungen. Fehler korrigieren, Ballast entfernen, wichtige Infos sichtbar halten — ohne separates Paket.",[263,317,319],{"id":318},"parallele-filter-in-ticket-listen","Parallele Filter in Ticket-Listen",[165,321,322,323,326],{},"Ticket-Übersichten unterstützen jetzt ",[168,324,325],{},"mehrere Filter parallel",". Die Ansicht einmal konfigurieren und per Klick wiederherstellen — kein wiederholtes manuelles Nachfiltern in langen Listen.",[211,328,330],{"id":329},"prozessmanagement-präzise-modellieren","Prozessmanagement — präzise modellieren",[165,332,333],{},"Komplexe Prozess-Setups wachsen schnell. 11.1 bringt Struktur und Kontrolle für Admins.",[216,335,336,342,348,370,376,382],{},[219,337,338,341],{},[168,339,340],{},"Namespaces"," gruppieren Prozesselemente logisch",[219,343,344,347],{},[168,345,346],{},"Global vs. prozessspezifisch"," — per Checkbox entscheiden, ob ein Element für alle Prozesse gilt oder nur für einen",[219,349,350,353,354,357,358,361,362,365,366,369],{},[168,351,352],{},"Übergangslogik"," mit ",[168,355,356],{},"Not",", ",[168,359,360],{},"Any"," und ",[168,363,364],{},"All",", inkl. Prüfung leerer Felder; Felder in Sets als ",[275,367,368],{},"Field1::Field2"," ansprechbar",[219,371,372,375],{},[168,373,374],{},"Ticket-Templates in Prozessdialogen"," — bekannte Templates auch in Prozess-Masken nutzbar",[219,377,378,381],{},[168,379,380],{},"Kundeninterface"," — Prozess- und Aktivitätsdetails ausblendbar",[219,383,384,387],{},[168,385,386],{},"Verbesserte Sortierung"," von Prozesselementen im Admin-Bereich",[165,389,390,393],{},[168,391,392],{},"Process Ticket Templates"," sind jetzt Core — kein separates Paket nötig.",[211,395,397],{"id":396},"dynamische-felder-information-genau-dort-wo-sie-gebraucht-wird","Dynamische Felder — Information genau dort, wo sie gebraucht wird",[165,399,400,401,404],{},"Referenz-Dynamic-Fields verknüpfen FAQ-Artikel, Services, Kunden, Kundenbenutzer oder ConfigItems mit Tickets (oder untereinander). ",[168,402,403],{},"Lens-Felder"," zeigen verknüpfte Objektdetails im Ticket ohne weiteren Screen.",[165,406,407,408,411],{},"11.1 erweitert das: Lens-Felder können direkt auf Referenzfelder und ",[168,409,410],{},"Sets"," zeigen — weniger Klicks und Kontextwechsel pro Ticket.",[211,413,415],{"id":414},"sicherheit-moderne-authentifizierung-sichere-anbindung","Sicherheit — moderne Authentifizierung, sichere Anbindung",[263,417,419],{"id":418},"oauth-token-verwaltung","OAuth-Token-Verwaltung",[165,421,422,423,426],{},"OTOBO bietet ",[168,424,425],{},"zentrale OAuth-Token-Verwaltung"," für externe Dienste — E-Mail per POP, IMAP (jetzt auch SMTP) und ausgehende Web-Services. Tokens ersetzen verstreute Passwort-Konfigurationen.",[263,428,430],{"id":429},"openid-connect-sso","OpenID Connect (SSO)",[165,432,433,436],{},[168,434,435],{},"OpenID Connect"," ermöglicht Single Sign-On für Agenten und Kunden. Ein Unternehmens-Login kann OTOBO und andere Systeme abdecken.",[263,438,440],{"id":439},"verschlüsselte-datenbank-anbindung","Verschlüsselte Datenbank-Anbindung",[165,442,443,444,447,448,451],{},"Das DB-Backend wechselt von ",[168,445,446],{},"DBD::mysql"," zu ",[168,449,450],{},"DBD::MariaDB",". Verschlüsselte Anbindung ist verfügbar; Authentifizierungs-Plugins sind im Installer wählbar.",[187,453,454],{},[165,455,456,459,460,463,464,467],{},[168,457,458],{},"Upgrade-Hinweis:"," Das Paket ",[168,461,462],{},"MailAccountOAuth2"," ist ",[168,465,466],{},"in den Core integriert",". Bei getrennter Nutzung sind manuelle Anpassungen beim Upgrade nötig.",[211,469,471],{"id":470},"datenaustausch-integration-vereinfacht","Datenaustausch & Integration — vereinfacht",[263,473,475],{"id":474},"web-services","Web-Services",[216,477,478,485,488],{},[219,479,480,481,484],{},"Anhänge per ",[168,482,483],{},"multipart/form-data"," — Voraussetzung für JIRA, OpenProject und ähnliche Systeme",[219,486,487],{},"Ausgehende Daten können Formate (z. B. Arrays) in XSLT erzwingen",[219,489,490,493],{},[168,491,492],{},"OAuth"," als Authentifizierung für ausgehende Web-Services",[263,495,497],{"id":496},"import-export-im-core","Import & Export im Core",[216,499,500,506],{},[219,501,502,505],{},[168,503,504],{},"Konfigurationspakete"," — Prozesse, Dynamic Fields, Benachrichtigungen, Queues, ACLs — als CSV exportieren und re-importieren",[219,507,508,511,512],{},[168,509,510],{},"Standardobjekte"," — Tickets, Kunden, Kundenbenutzer, ConfigItems über ",[168,513,514],{},"Admin → Import/Export",[165,516,517,518,361,521,524],{},"Ehemalige Pakete wie ",[168,519,520],{},"ImportExportStandardObjects",[168,522,523],{},"ImportExportCustomerCompany"," sind jetzt Standard.",[211,526,528],{"id":527},"weitere-core-integrationen","Weitere Core-Integrationen",[165,530,531],{},"Mehrere Community-Pakete sind in 11.1 Core gewandert, u. a.:",[216,533,534,540,549,555,561],{},[219,535,536,539],{},[168,537,538],{},"CustomerTicketSearch"," — Volltextsuche im Kundenportal",[219,541,542,361,545,548],{},[168,543,544],{},"CK5 Full Window Mode",[168,546,547],{},"Checklisten"," im CKEditor 5",[219,550,551,554],{},[168,552,553],{},"TicketUpdateOperationExternalIdentifier"," — externe IDs bei automatischen Ticket-Updates",[219,556,557,560],{},[168,558,559],{},"PostMasterXFromHeader"," — Kundenbenutzer aus E-Mail-Body setzen",[219,562,563,566],{},[168,564,565],{},"Hide/Show"," für Dynamic Fields in Sets und in der Agenten-Antwort-Maske",[165,568,569,570,209],{},"Docker-Installationen wechseln von Redis-Cache zu ",[168,571,572],{},"Dateisystem-Cache",[211,574,576],{"id":575},"otobo-und-otobo-docker-unabhängige-release-zyklen","OTOBO und OTOBO Docker — unabhängige Release-Zyklen",[165,578,579,580,361,583,586,587,590],{},"Ab 11.1 folgen ",[168,581,582],{},"OTOBO",[168,584,585],{},"OTOBO Docker"," ",[168,588,589],{},"unabhängigen Release-Zyklen",". Anwendung und Container-Stack lassen sich getrennt aktualisieren.",[211,592,594],{"id":593},"upgrade-hinweise-für-admins","Upgrade-Hinweise für Admins",[165,596,597],{},"Vor dem Produktiv-Upgrade auf 11.1 stable einplanen:",[599,600,601,607,613,618,624],"ol",{},[219,602,603,606],{},[168,604,605],{},"Aktuell nur Beta"," — auf Staging testen; Produktion auf 11.0.x belassen",[219,608,609,612],{},[168,610,611],{},"Neue Ordnerstruktur"," — manuelle Anpassungen vorher paketieren oder danach neu anwenden",[219,614,615,617],{},[168,616,462],{}," — in Core integriert; OAuth-Einstellungen nach Upgrade prüfen",[219,619,620,623],{},[168,621,622],{},"SessionUseCookie = 0"," — Support entfernt",[219,625,626,629],{},[168,627,628],{},"Eigener Kernel-Code"," — vor Upgrade paketieren",[165,631,632,633,638,641,642],{},"Download (Beta): ",[177,634,637],{"href":635,"rel":636},"https://ftp.otobo.org/pub/otobo/otobo-latest-11.1.tar.gz",[207],"ftp.otobo.org/pub/otobo/otobo-latest-11.1.tar.gz",[639,640],"br",{},"\nChangelog: ",[177,643,646],{"href":644,"rel":645},"https://github.com/RotherOSS/otobo/blob/rel-11_1/CHANGES.md",[207],"GitHub rel-11_1 CHANGES.md",[211,648,650],{"id":649},"_111-im-verhältnis-zu-otobo-110x","11.1 im Verhältnis zu OTOBO 11.0.x",[652,653,654,673],"table",{},[655,656,657],"thead",{},[658,659,660,663,668],"tr",{},[661,662],"th",{},[661,664,665],{},[168,666,667],{},"11.0.x (stable)",[661,669,670],{},[168,671,672],{},"11.1 (Beta)",[674,675,676,690,703,716],"tbody",{},[658,677,678,684,687],{},[679,680,681],"td",{},[168,682,683],{},"Status",[679,685,686],{},"Produktionsreif",[679,688,689],{},"Beta — testen und Feedback geben",[658,691,692,697,700],{},[679,693,694],{},[168,695,696],{},"Fokus",[679,698,699],{},"CMDB, Dynamic Fields, ITSM-Basis",[679,701,702],{},"Agent-UX, Prozesse, Auth, Integration",[658,704,705,710,713],{},[679,706,707],{},[168,708,709],{},"KI",[679,711,712],{},"Drittanbieter-Add-ons (z. B. OpenTicketAI) per REST API",[679,714,715],{},"Similar Tickets → künftig Rotobo AI",[658,717,718,723,726],{},[679,719,720],{},[168,721,722],{},"Empfehlung",[679,724,725],{},"Produktion heute hier",[679,727,728],{},"Auf Staging evaluieren; Upgrade bei Stable",[165,730,731,732,209],{},"Den vollständigen 11.0-Plattform-Überblick — CMDB-Redesign, Dynamic-Field-Typen, Patch-Historie — finden Sie in unserem ",[177,733,734],{"href":179},"OTOBO-Version-11-Artikel",[211,736,738],{"id":737},"weiterführend","Weiterführend",[216,740,741,755],{},[219,742,743,586,746,361,750],{},[168,744,745],{},"Installation & Upgrades:",[177,747,749],{"href":748},"/de/blog/otobo-docs","OTOBO-Dokumentation",[177,751,754],{"href":752,"rel":753},"https://otobo-docs.softoft.de/de/other/otobo-version-11/",[207],"otobo-docs.softoft.de",[219,756,757,586,760,764],{},[168,758,759],{},"Professioneller Support:",[177,761,763],{"href":762},"/de/services","Softoft OTOBO-Services"," — Health Checks, Upgrades und Hosting",[766,767],"hr",{},[165,769,770,773],{},[168,771,772],{},"Keywords:"," OTOBO 11.1, OTOBO Beta, OTOBO Elasticsearch, OTOBO Prozessmanagement, OTOBO OAuth, OpenID Connect OTOBO, OTOBO Upgrade, Open-Source-Ticketing, ITSM, Helpdesk",{"title":130,"searchDepth":775,"depth":775,"links":776},2,[777,778,785,786,787,792,796,797,798,799,800],{"id":213,"depth":775,"text":214},{"id":257,"depth":775,"text":258,"children":779},[780,782,783,784],{"id":265,"depth":781,"text":266},3,{"id":289,"depth":781,"text":290},{"id":308,"depth":781,"text":309},{"id":318,"depth":781,"text":319},{"id":329,"depth":775,"text":330},{"id":396,"depth":775,"text":397},{"id":414,"depth":775,"text":415,"children":788},[789,790,791],{"id":418,"depth":781,"text":419},{"id":429,"depth":781,"text":430},{"id":439,"depth":781,"text":440},{"id":470,"depth":775,"text":471,"children":793},[794,795],{"id":474,"depth":781,"text":475},{"id":496,"depth":781,"text":497},{"id":527,"depth":775,"text":528},{"id":575,"depth":775,"text":576},{"id":593,"depth":775,"text":594},{"id":649,"depth":775,"text":650},{"id":737,"depth":775,"text":738},"Die OTOBO-11.1-Beta bringt schnellere Ticket-Bearbeitung, stärkeres Prozessmanagement, OAuth und OpenID Connect, Import/Export im Core sowie ehemalige Pakete im Standard. Überblick, Upgrade-Hinweise und was vor dem Stable-Release kommt.","md",null,"/images/blog/otobo-version-11.webp",{},true,901,"/de/blog/otobo-11-1",{"title":154,"description":801},"de/blog/otobo-11-1",[812],"otobo","8M4MrS5i7Sc6NXRDekCe_Bpnynw2eFdtTFNeFKRS6CY",1783234383325]